Financial Assessor at Intelligent Debt Management

Summary:

• We are looking for passionate and motivated sales individuals to join our Onboarding team as Financial Assessors. This role plays a key part in our consumers’ journey. As a Financial Assessor, you will reach out to consumers who need financial assistance and have already shown interest in our services. As the first point of contact in a client’s debt-management journey, you become an ambassador for our brand and a crucial part of our solution funnel.
• You’ll need to be a quick-thinking, decisive individual who can manage expectations, answer questions clearly, and provide accurate information in a timely manner. You’ll also use our internal systems to connect with clients and transfer them to the next stage of the process (Financial Consultants), so being tech-savvy will be a strong advantage.
• We’ll provide extensive induction and role-specific training to you, to ensure that you’re fully prepared for the challenge. And should you find yourself being a top performer, there is great potential for you to join our Financial Consulting team, where you can make an even greater impact on the lives of our customers.

Skills and Competencies we are looking for:

• Driven and goal oriented.
• Adaptability, resourcefulness, and organisation skills.
• Assertiveness and empathy.
• Active listening and good time-management skills.

Responsibilities:

• Contact clients who have made enquiries with the company to gather information about their financial situation.
• Assessing client financial information to determine their financial position.
• Make outbound calls to potential clients.
• Manage consumer engagements on our various platforms and/or Outbound Channels.
• Provide excellent customer service and manage client expectations accordingly.
• Transfer eligible consumers to our expert Financial Consulting team to complete a thorough assessment.

Requirements:

• Matric.
• Minimum 2 years’ experience in sales and/or customer service (call-based roles advantageous).
• Computer literate.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Growth mindset and a desire to learn.
• Ability to work independently as well as part of a team.
• Proficiency in Microsoft Office is advantageous.
• Motivated to grow into the Financial Consulting team.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a talented team of professionals.
• Chance to make a real difference in the lives of our clients.
• Opportunity to grow and develop your career.
• Access to bursaries to further your studies.
• Short courses to advance your career within Confluent.
• Medical & Retirement Annuity Benefits and more.
• Half a day off for your birthday.
• Company Transportation provided when applicable.