First Line Processing Shift Supervisor at South African National Blood Service (SANBS)

Introduction

• The Shift Supervisor is responsible for overseeing the daily operations of the processing laboratory during their assigned shift. This includes supervising employees, ensuring compliance with policies and procedures, and maintaining the highest standards of product quality and safety.
• Oversee the receipt, inspection, handling and processing of whole blood into separate components_: Ensure that all blood components are handled, stored, and processed in accordance with established procedures and guidelines.
• Maintain accurate and complete processing records: Oversee the maintenance of accurate and complete records of blood components processed and product disposition.
• Ensure proper storage and handling of blood components to mitigate loss of product and minimize risk of blood supply: Monitor the storage and handling of blood components to ensure that they are maintained at the correct temperature and handled in a way that prevents damage or contamination.
• Participate in quality improvement initiatives: Collaborate with other departments and teams to identify areas for improvement and implement changes to improve product quality and safety.
• Communicate effectively with employees and other stakeholders_: Provide clear and concise communication to employees and other stakeholders, and respond to queries and concerns in a timely and professional manner.
• Ensure that all automated processing equipment is maintained, serviced and calibrated according to SOP criteria and manufacturer specifications and keep accurate records of maintenance performed.
• Perform direct supervision of trainee employees. Perform training and sign off trainee and qualified lab assistant employees as competent.

Job description

Key Performance Areas:

• Financial Objectives
• Operational Objectives 
• People supervised to achive operational objectives
• Quality and Risk Management objectives
• Customer Relations

Competencies:

Cognitive

• Analytical thinking and attention to detail
• Problem solving
• Judgement and Decision Making
• Planning, organising and monitoring

Personal

• Ethical behaviour
• Personal Development
• Assertiveness
• Excellent orientation
• Flexibility / Adaptability
• Drive and belief in the cause

Interpersonal

• Customer Service Orientation
• Relationship Building
• Communication
• Engaging Diversity
• Teamwork
• Knowledge Sharing
• Conflict management

Prof technical

• Systems competence
• Technical skills / Competence:
• Laboratory skills
• Administrative skills.

 Leadership

• Motivating People
• People Development

Special Requirements:

• Overtime as and when required
• Shift and weekend duties as scheduled
• Local and nation travel
• Generally physically healthy and reasonable endurance and mobility
• Detail Conscious
• Proficient Eye-sight

Minimum requirements

Education:

• Health Professions Council of South Africa (HPCSA) Registered Medical Technologist (Blood Transfusion).

Experience:

• 1 Year of Blood Transfusion experience.

Other (Knowledge and Skills):

• SANAS documents.
• ISO15189
• Good Manufacturing Practice (GMP)
• HPCSA
• Basic Conditions of Employment Act (BCEA)
• Occupational Safety and Health (OSH) Acts
• Relevant SANBS policies and procedures.

Apply by: 17 November 2025