Fraud Analyst at FNB South Africa

Job Description

• To execute fraud risk management processes to guide and assist business identifying and analysing risk incidences threatening the assets, earning capacity and success.

Are you someone who can:

• To detect identified fraud events, execute appropriate fraud interventions based on the type of fraud to prevent further losses that may be incurred.
• Minimize financial losses to FNB and the customer by executing detection duties and interventions as soon as fraudulent events have been established.
• Update customer with required information and explaining the process in fraud incidences and supply required documentation.
• Build objective working relationships with various, experts and counterparts within the banking industry and the broader fraud community.
• Manage cancellation process for required transaction method based on product (e.g.card, digital or accounts) of fraudulent activity by cancelling cards or putting holds on accounts. Provide access to transact once customer has been identified.
• Extract and share insights, trends and lessons learnt from root cause analysis applied in detection to inform further fraud prevention improvements across a wide range of processes and systems.
• Informed of case status including updating relevant information systems and tools accessed by the fraud community.
• Monitor fraud processes to identify possible loopholes and existing practices that support fraud management effectively.
• Present ideas via reports and presentations, outlining findings and making recommendations for improvements.
• Manage personal development to increase own skills and competencies.
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.

You will be an ideal candidate if you:

• Grade 12
• Relevant Degree, Certificate or Diploma
• 1 to 3 years experience in a similar environment.

End Date: October 29, 2025