Hot Jobs at FNB South Africa

Job Description

• To proactively grow the balance sheet of a allocated customer, deliver exceptional experience and education to portfolio of clients on wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you can:

• Prevent wastage and identify process improvements to contain and reduce costs.
• Conduct digital client reviews within the context of client engagements.
• Liaise with SMEs on complex products to provide appropriate product advise.
• Execute on opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.

Additional Requirements:

In accordance with National Credit Act (NCA) candidates applying for this role will require:

• A credit record check.
• RE 5 and FSCA recognized qualification
• 3-5 years' experience in Financial Planning.

End Date: October 31, 2025 

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Job Description

• To provide efficient and effective administration support to financial advisors ensuring more customers and more to customers, whilst mitigating risk by ensuring segregation of duties.

Job Responsibilities:

• Identify and escalates potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
• Conduct follows ups with service providers and ensures close out of relevant actions.
• Ensure first time resolution of customer queries or complaints.
• Take ownership of any requirements and follow up on queries escalated to other areas to ensure delivery on agreed timelines and Service Level Agreements.
• Build on product knowledge and customer service based on feedback and guidance from relevant stakeholders.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
•  Complete relevant administration, reporting and updating of information accurately and on time.
•  Execute own work in accordance with the organizational values and code of ethics.
• Adhere to required governance and compliance standards and escalate potential risks for investigation as and when required.

Additional Requirements:

• Advisory Industry knowledge
• Ability to support a Financial Advisor
• Experience working in an Advisory environment
• Ability to resolve customer queries and complaints
• Ensure quality and accuracy of outputs
• NQF 6 in financial management or financial qualification
• 3+ min experience in a Financial Advisory support role or Financial Administration role

End Date: November 1, 2025

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Job Description

• To provide efficient and effective administration support to financial advisors ensuring more customers and more to customers, whilst mitigating risk by ensuring segregation of duties.

Job Responsibilities:

• Identify and escalates potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
• Conduct follows ups with service providers and ensures close out of relevant actions.
• Ensure first time resolution of customer queries or complaints.
• Take ownership of any requirements and follow up on queries escalated to other areas to ensure delivery on agreed timelines and Service Level Agreements.
• Build on product knowledge and customer service based on feedback and guidance from relevant stakeholders.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
•  Complete relevant administration, reporting and updating of information accurately and on time.
•  Execute own work in accordance with the organizational values and code of ethics.
• Adhere to required governance and compliance standards and escalate potential risks for investigation as and when required.

Additional Requirements:

• Advisory Industry knowledge
• Ability to support a Financial Advisor
• Experience working in an Advisory environment
• Ability to resolve customer queries and complaints
• Ensure quality and accuracy of outputs
• NQF 6 in financial management or financial qualification
• 3+ min experience in a Financial Advisory support role or Financial Administration role

End Date: November 1, 2025

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 30, 2025

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Are You Someone Who Can

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Comply with governance in terms of legislative and audit requirements
• Monitor / manage / close dormant accounts to increase retention of client base and decrease cost
• Monitor and manage the categorisation of accounts within portfolio and manage triggered accounts to ensure client portfolio is up to date.
• Monitor and manage the collection process to increase efficiencies and increase recovery
• Gather and distribute relevant business information
• Manage personal development to increase own skills and competencies

You Will Be an Ideal Candidate If You Have

Additional Information

• 2-3 years' experience in credit, collections and/or recovery
• Experience on Hogan and Plexis, will be advantageous
• Account risk management
• Payment arrangements
• Proactive risk management of current accounts

Qualification

• Higher Certificate at NQF Level 5
• Diploma or Degree in relevant field would be advantageous
• Equivalent qualification

End Date: October 29, 2025

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Are you someone who can:

• Write, test and debug Java applications, ensuring high performance and scalability
• Conduct peer reviews, refactor code and follow best practices to improve efficiency and maintainability
• Identify and fix software defects, performance issues and security vulnerabilities
• Keep up to date with new Java frameworks, libraries and development trends to enhance application development
• Design, implement and optimize database queries and interactions using MySQL databases

You will be an ideal candidate if you:

Have experience with the following tech stack:

• Java 11/17
• Springboot
• MySQL
• Hibernate
• Flyway \ Liquibase
• Docker
• Kubernetes
• CI/CD
• Maven
• SonarQube
• GIT
• Have experience with the following tech tools:
• Atlassian stack
• Intellij
• Linux
• MS Teams
• Have 4+ years of experience as a Java developer
• Have a qualification in Information Technology, Informatics or equivalent

End Date: October 30, 2025

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• To oversee the implementation and monitoring of a risk management framework including policies, standards and security. architecture to ensure sound IT management practices

Are you someone who can do:

• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Maintain up to date knowledge of local and global trends.
• Provide thought leadership and expertise.
• Identify sources of the risk, areas of impact, events and their causes and potential consequences that might create, enhance, prevent, degrade, accelerate, or delay the achievement of IT objectives.
• Determine the level of risk, which is defined as the combination of the consequences and likelihood of the inherent risk.
• Conduct impact analysis to ensure resources are adequately protected with proper control measures within acceptable levels of residual risk.
• Assist IT with creating action plans to mitigate potential risks within the IT environment and comply with governance in terms of legislative, audit and business policy requirements.
• Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.
• Contribute to IT Risk reports, and review and assess quality and accuracy of IT reports.
• Monitor and analyse IT Risk performance and generate reports Identify areas needing improvement and develop recommendations Partner with business and IT about monitoring and reviewing risk performance.
• Monitor and analyse IT Risk performance and generate reports.
• Identify areas needing improvement and develop recommendations.
• Partner with business and IT with regard to monitoring and reviewing risk performance.
• Provide advice and support to business about tools and methodologies to mitigate IT risks and issues, and to improve identified control weaknesses.
• Consult with business and technical staff on potential operational impacts of proposed changes to the IT environment.
• Inform stakeholders about IT risk issues and activities affecting the assigned area or project Report to management concerning residual risk.
• Attend relevant BU committees e.g., Monthly BU IT Risk Committee, BU IT Exco, Project Steering committees, New Product Approval, CAB etc.
• Monitor the BU's development of DR/BCM test plans, testing, and documentation for each application Review selected change requests to ensure they are appropriately incorporated into the larger business plan.
• Assist in the identification of root causes (including identification of control failures) of IT-related incident recommend appropriate mitigation of root cause.
• Maintain an up-to-date understanding of industry best practices. Test adequacy of existing controls and recommend actions for improvement.
• Monitor the Business Unit's compliance with Group security policies and standards with guidance from their respective ISO and IT Risk Manager Oversee hygiene reporting and action plans to remediate noncompliance Assess and monitor the risk posture against tolerance., as it relates to information and cyber security.
• Provide risk posture on area / system being audited, including known issues and action plans. Assist Business/IT with creating action plans to mitigate the risks from the audit findings.
• Assess the adequacy of action plans defined by business. Determine revised dates for overdue where necessary and ensure formal revision process is followed.
• Undertake periodic reviews of the contracts/arrangements to ensure these comply with the Group Sourcing and Vendor Management policy.
• "Provide IT Risk briefings to advise on critical issues that may affect the business. Conduct knowledge transfer training sessions to both internal and external stakeholders regarding risk programmes."
• Monitor accuracy of the IT Asset Register and CMDB (Configuration Management Database).
• Monitor the IT process for updating IT Asset Register and CMDB.
• Provide recommendations for the IT Continuity and Risk Frameworks/Guidelines based on findings from analyses of usage and practices in IT.
• Provide advice and support to the BU to ensure that IT Risk is fully functional and in accordance with frameworks and Risk requirements.
• Manage the conceptualisation, planning, and delivery of IT Risk Management projects as assigned.
• Collaborate with IT Operational/Risk teams to ensure delivery of projects.
• Provide status updates to relevant stakeholders.
• Serve in an advisory role in application development and infrastructure projects to assess risks.
• Recommend and ensure implementation of required changes to IT risk and security policies and procedures· Benchmark current IT practices against leading practices and existing frameworks.
• Annually review and report any gaps in IT policies, procedures, standards both current and new Recommend required changes to IT policies, procedures, standards.

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: October 31, 2025 

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Job Responsibilities:

• Identify and escalates potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
• Conduct follows ups with service providers and ensures close out of relevant actions.
• Ensure first time resolution of customer queries or complaints.
• Take ownership of any requirements and follow up on queries escalated to other areas to ensure delivery on agreed timelines and Service Level Agreements.
• Build on product knowledge and customer service based on feedback and guidance from relevant stakeholders.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
•  Complete relevant administration, reporting and updating of information accurately and on time.
•  Execute own work in accordance with the organizational values and code of ethics.
• Adhere to required governance and compliance standards and escalate potential risks for investigation as and when required.

Additional Requirements:

• Advisory Industry knowledge
• Ability to support a Financial Advisor
• Experience working in an Advisory environment
• Ability to resolve customer queries and complaints
• Ensure quality and accuracy of outputs
• NQF 6 in financial management or financial qualification
• 3+ min experience in a Financial Advisory support role or Financial Administration role

End Date: November 1, 2025

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Are you someone who can:

• Drive an Increase in average balance of assets as defined in the Financial Performance Report of the business
• Reduce percentage of Non-performing loans as a percentage of total performing book based on the business' performance
• Reduce Bad debts as a percentage of performing loans utilisation based on effective lending principals applied during approval
• Deliver exceptional Credit service that exceeds customers' expectations through  proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders

You will be an ideal candidate if you can:

• Ensure average approval turnaround time against target to ensure retention of clients.
• Focus on credit approval by Assessing credit applications as part of Credit Panel
• Comply with governance in terms of legislative and audit requirements
• Manage high risk portfolio including timely identification of high-risk clients, checking security and mitigating risk by taking outstanding and new security and reducing limits
• Manage and ensure compliance to the Basel II accord.
• Mange limits that are in excess of normal limit by reducing number against total limits

End Date: October 28, 2025

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Job Description

• To maintain outstanding customer service as per company standards
• To process sales cash register operations and safeguard company assets

Are you someone who can:

• Comply with governance in terms of legislative and audit requirements
• Assist with food and beverage management
• Assist with basic food preparation responsibilities such as cutting and chopping or portioning mise end place as scheduled by Supervisor
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Keep float, or cash, or passwords and POS secure always
• Prepare till and float and appropriate stationery for service where applicable or for computerised POS 
• Log on and check POS is operating properly before service
• Assist with stock takes either daily, weekly or monthly, where applicable

You will be an ideal candidate if you:

• Minimum Qualification – Matric
• Cashier and catering experience

End Date: October 29, 2025

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 30, 2025

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• To create testing procedures for complete programs within a suite of programs
• To provide input into test plans, writing test cases and conducting testing

Are you someone who can do:

• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Create test plan to include environments, number of resources to be assigned to  the project, high level test case and highlight the risks and assumptions
• Create the test procedure to be followed when executing the test cases
• Create design steps from test cases in the Quality Centre
• Execute system validation plans (new function) and liaise with the Business Analysts and technical teams in order to compile test scripts
• Execute all test activities for allocated projects
• Coordinate and execute all allocated test activities for projects
• Prepare and submit test plans for sign-off
• Ensure alignment between test environment and production environment
• Treat production issues as first priority
• Compile defect reports to highlight to the Stakeholders the number of issues raised
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise

You’ll benefit from our changeable benefits like:

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.

End Date: October 31, 2025 

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Job Description

• To direct and coordinate projects by applying governance structures, methodologies, reporting dashboards and relevant project management applications to ensure project objectives are met.
• To manage resources throughout the different project lifecycle stages and manage project prioritisation on departmental and divisional level.
• Initiate and manage the planning process, clearly defining the project's scope, goals, and objectives. Develop detailed plans outlining tasks, resources, timelines, and deliverables, creating a solid foundation for project execution. 
• Manage project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives. 
• Ensure projects are delivered on time and within budget and scope, by producing project plans, manage, drive, and facilitate the delivery through various work streams and the work stream leaders of the project.
• Maintain and build relationships for purposes of expectation management and project reporting 
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations 
• Lead indirect teams by providing a meaningful context, influencing performance standards and educating on processes.
• Implement and use governance and compliance procedures and processes effectively to identify and manage risks.
• Participate in the planning, designing, development and maintenance of project deliverables by obtaining and documenting quotes/bids, evaluating proposals for specification compliance and make recommendations plus reviews and/or inspect work for quality, accuracy, and completeness.
• Comply with governance in terms of legislative and audit requirements.
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
• Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance. 
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements 
• Compile reports that track progress and guide business to make informed decisions.
• Implement quality control processes to ensure deliverables meet agreed standards and satisfy client requirements.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.

Qualification and Experience

• Relevant BCOM
• PMP – PMI certification (Project management Professional – Project management Institution
• 4-5 years relevant experience

End Date: October 30, 2025

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Are you someone who can:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

You will be an ideal candidate if you have:

• Minimum Qualification – BSc In Computer Science
• Preferred Qualification - BSc In Computer Science

Experience - 

• 5 – 10 years working experience
• Experience in Fraud Managment or AML solutions
• Thorough experience in building solutions on SAS platforms utlising integration of various modules (e.g. Base programming, macros, SQL, AML Framework, java, html, JSON, etc.)
• Strong documenting and technical translation skills. Able to design integrated solutions and guide advise technically. Able to challenge design principles.
• Experienced in system integrations

End Date: October 31, 2025

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Role Overview

• We are seeking a strategic and analytically driven Data Scientist II to join our Credit Risk team. This role focuses on using predictive modeling to inform and shape business strategies across the credit lifecycle.
• The successful candidate will work closely with business teams to translate data insights into actionable strategies that drive growth, manage risk, and improve customer outcomes.

Key Responsibilities

• Develop and implement predictive models to support strategic initiatives such as: Risk-based pricing of loans; Profitability modeling; Risk appetite setting; Early warning systems for delinquency and Customer retention and churn prediction
• Collaborate with business stakeholders (e.g., Credit, Product, Collections, Marketing) to embed model-driven insights into strategic planning and operational execution.
• Translate complex analytical outputs into clear, actionable recommendations for non-technical audiences.
• Monitor and maintain model performance, ensuring relevance and accuracy over time.
• Maintain and improve models used to identify profitability at an individual customer level.
• Document model development and validation processes for internal governance and external regulatory review.
• Contribute to the design of data-driven strategies that enhance portfolio performance, customer experience, and risk management.

Qualifications and Experience

• Minimum qualification: Bachelor’s degree in Actuarial Science, Statistics, Mathematics, Engineering or a related quantitative discipline
• Preferred qualification: A relevant postgraduate qualification
• Experience: A minimum of 3 - 5 years' of experience in credit analytics, preferably within banking or financial services.
• Demonstrated experience in predictive modeling and translating models into business strategies.
• Familiarity with credit lifecycle processes and risk management frameworks.
• Understanding of model governance, validation, and regulatory compliance (IFRS 9, Basel Accords, NCA)
• Experience working with credit bureau data and alternative data sources.
• Proficient in SAS, SQL, Python, and R for data manipulation, modeling, and analysis.
• Experience with data visualization tools (e.g., Power BI, Tableau) is advantageous
• Strong business acumen and ability to link technical outputs to strategic objectives.
• Excellent communication and stakeholder engagement skills.
• Able to work independently and collaboratively in a fast-paced environment.

End Date: October 30, 2025

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Job Description

To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.

• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
• Participate in planned activities that are appropriate for own development.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.

End Date: October 29, 2025 

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Are you someone who: 

• Has designed, tested, and deployed end-to-end machine learning and Generative AI models using Python and Azure Functions. 
• Built classification models to optimise customer experience and interactions by enhancing resolution speed and customer satisfaction. 
• Able to apply Natural Language Processing (NLP) to automate quality assurance processes and assess whether queries were resolved effectively. 
• Evaluates model performance using appropriate metrics and continuously refining algorithms for accuracy and relevance. 
• Collaborates with cross-functional teams to integrate AI solutions into business processes and improve operational efficiency. 
• Prepares and analyzing data to support model development and business insights. 
• Creates dashboards, reports, and presentations to communicate findings to stakeholders. 
• Ensure compliance with privacy regulations and internal governance frameworks. 
• Mentors junior analysts and contributing to model governance and ethical data practices. 

We can be a match if you are: 

• Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action. Always being engaged. 
• Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this. 
• A team player – you believe in the power of teams, building and leveraging your networks. 
• Emotionally intelligent – you are able to connect with people to build trust. 

What we’re looking for: 

• Minimum qualification: A bachelors degree in Science, Mathematics and/or related field 
• Experience: A minimum of 4 – 5 years’ relevant experience in a Data science or similar role. 
• Proven experience deploying solutions in Microsoft Azure, including Azure Functions in Python. 
• Advanced proficiency in Python (TensorFlow, PyTorch, Pandas, NumPy). 
• Hands-on experience with Generative AI frameworks and AI agent development. 
• Strong Natural Language Processing (NLP) skills for classification, sentiment analysis, and conversational AI. 
• Strong level of proficiency in SQL is essential  
• Familiarity with MLOps and cloud-native deployment strategies. 
• Experience with Power Automate; Power BI is an advantage. 
• Ability to build scalable data pipelines and integrate AI into business processes.

End Date: October 30, 2025

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 30, 2025

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Job Purpose:

• As a liaison Underwriter, you will serve as an important interface between the underwriting team and Financial Advisors, ensuring that underwriting decisions are technically sound and commercially aligned. You’ll assess complex life insurance applications and deliver clear empathetic communication to advisors navigating client needs.
• This role demands a blend of medical underwriting acumen, market awareness and relationship management. This isn’t just underwriting; it’s about translating risk into opportunity.

Are you someone who can:

• Underwrite life, disability, and critical illness within authority limits.
• Deliver nuanced client specific underwriting decisions that reflect both risk appetite and commercial viability.
• Educate and empower financial advisors and brokers with underwriting insights that help them position products more effectively
• Capture market sentiment and advisor feedback to inform underwriting practices and guidelines
• Craft compelling underwriting rationales that support sales conversations and build trust
• Ensure decisions align with regulatory standards and company policies
• Work closely with R&D team and other departments to optimize underwriting processes
• Champion speed and fairness in all case decisions

You will be an ideal candidate if you have:

• Grade 12 (NQF Level 4),
• Relevant Degree will be advantageous

Experience: 

• Minimal of 10 years life insurance underwriting experience
• A higher / advanced level of product knowledge regarding Lump Sum Disability, Critical Illness, Income Protection, Business Cover, Group Risk, and the assessment and underwriting thereof.
• Assessment of medical, financial, avocation & occupational UW risks
• Business acumen and client centric thinking
• Adaptability and resilience in a fast-paced market
• Innovation and forward-thinking underwriting approach

End Date: October 30, 2025

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Are you someone who can:

• Contribute, through application of marketing principles, towards the development and execution of eBucks marketing plans and activities,
• Contribute to the development of marketing campaign budget for the financial year, for area of responsibility taking all operational plans into consideration.
• Contribute to the development of integrated frameworks, guidelines and optimisation plans to drive customer acquisition, retention, profitability and economic value add.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional teams, within eBucks and the rest of the business and build relationships to obtain and to provide work support.
• Contribute towards the development and execution of eBucks lead partner marketing communication campaigns.
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums.
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the center of the business philosophy, operations and ideas .Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Contribute to the development of and execution of integrated financial strategies to maximise growth across business areas.
• Analyze and develop implementation plans against the forecasted financial budget.
• Develop tactical budget for area of responsibility that minimize expenditure and manage costs.
• Brainstorm, identify, implement and drive innovative best practice ideas within the organization to ensure increased efficiencies.
• Create and participate in specialist communities of practice and represents the organization at Group and industry level to share best practice insights and solutions.
• Drive strategic projects, change management and platform integration across operations.
• Balance immediate value against long term sustainability and local and global considerations
• Leverage function capability to exploit opportunities for eBucks.
• Contribute towards business partnerships with external parties in terms of planning, managing and execution of marketing activities.
• Collaborate and contribute to value adding activities for through eBucks business through functional knowledge and leadership.
• Maintain up to date knowledge of local and global trends by collaborating closely with Customer Insights and Analytics team.
• Ensure and encourage adherence to an operational framework of policies and procedures.
• Execute defined business strategy by translating it into the executable marketing campaigns.
• Creates risk awareness and manages audit findings.
• Participate in Group risk forums where required and cascades relevant information through team.
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions.
• Be aware of, and responsive to customer context.
• Develop and implement a personal development plan.
• Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others.
• Share information and empower others to act.
• Lead a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
• Lead specialist communities of practice and contribute positively to own and organizational knowledge improvement.

You will be an ideal candidate if you have:

• BCom Degree or similar qualification
• 5+ years in a similar role Experience in the rewards or loyalty industry will be an advantage"

End Date: October 28, 2025

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Job Description

• To manage the planned and reactive maintenance for allocated low complexity building sites to ensure efficient operation of building facilities and equipment.

Are you someone who can:

• Compile reports that track progress and guide business to make informed decisions relating to building operational requirements. 
• Improve equipment longevity; monitor equipment operational efficiencies and recommend efficiency improvement initiatives to increase the value-add of maintenance spend. 
• Develop, encourage and nurture collaborative relationships within the FRG. 
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence. 
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation. 
• Prevent wastage and identify process improvements to contain and reduce costs.
• Develop and implement planned maintenance strategy to ensure proper maintenance and safe operation of all engineering services i.e. lifts, electrical, air-conditioning and fire and to extended equipment life.
• Manage a specialist function of building, plumbing, electrical and air-conditioning maintenance to ensure energy efficiency and sustainability.
• Monitor and report on building performance of core infrastructure i.e., heating, ventilation, air-conditioning, extraction, back-up power, lifts, fire prevention and detection, etc. in terms of utilities and sustainability in line with targets.
• Manage operational team activities on a day-to-day basis.
• Ensure response to all technical building related functions to ensure timely and effective resolution.
• Ensure that sound building engineering practice and latest technology is applied by consultants, technical managers and staff.
• Develop budgets and life cycle cost management.
• Manage the usage and maintenance of equipment throughout its lifecycle.
• Prepare proposed budgets and business case motivations for upgrade, replacement and value add opportunities such as improved efficiency or modernisation, etc.
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget.
• Manage availability and total cost of ownership of site and equipment.
• Develop and manage technical portfolio budget and plan in accordance with business requirements.
• Develop business cases for required maintenance, upgrades and replacements.
• Prepare business cases for unforeseen breakdowns.
• Coordinating and supervising contractors for various maintenance, repair, and construction projects.
• Ensuring compliance with safety and regulatory standards, including health and safety regulations and environmental regulations.
• Developing and implementing emergency preparedness plans. 
• Planning and managing space allocation and usage within the facility.
• Ensuring compliance with National Building standards and regulations.
• Understand and manage applicable regulatory compliance requirements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes and certification.
• Ensure implementation of relevant policies, governance and practice standards across the business.

You will be an ideal candidate if you have:

• Qualification: Relevant diploma in facilities management field or engineering.
• Experience: Minimum of 3-5 years of experience. Strong technical background, leadership, communication, and problem-solving skills are also essential for success in the role. 

End Date: October 29, 2025 

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Are you someone who can:

• Increase operational efficiency by identifying redundant or duplicated processes and suggesting smart, cost-effective improvements.
• Deliver exceptional service that goes beyond expectations through proactive, innovative, and effective problem-solving.
• Implement system enhancements that address specific business needs and resolve technical queries quickly.
• Code, compile, test, and deploy high-quality applications that meet performance and scalability standards.
• Support and maintain development and testing environments to ensure smooth delivery.
• Follow all steps within the software development lifecycle (SDLC) and adhere to governance, audit, and legislative requirements during development.
• Mitigate risks by following established technology policies and change/release management processes to maintain operational stability.
• Minimize system defects and recurring performance issues through thorough testing and continuous improvement.
• Verify systems after changes to ensure accuracy, reliability, and compliance.
• Manage programming incidents and provide timely, high-quality support aligned with SLAs and team standards.
• Continuously assess your own performance, seek constructive feedback, and pursue growth opportunities through training and self-improvement.

You’ll be an ideal candidate if you have:

• A relevant qualification such as a Diploma, Degree, or Certification in Computer Science, Information Technology, or a related field.
• 3+ years of hands-on experience in software development, preferably with Java and Spring Boot.
• A solid understanding of the software development lifecycle (SDLC), from design to deployment.
• Experience working in agile teams or similar collaborative development environments.
• Strong analytical and problem-solving skills with a focus on efficiency and code quality.
• The ability to communicate effectively and work well both independently and as part of a team.

End Date: October 29, 2025 

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Job Description

Are you someone who can

• Articulate and document business /systems requirements in a manner which is understood by all stakeholders, clearly articulate the business needs and at the appropriate level of detail.
• Must ensure use cases are correctly updated, services are tested and correctly mapped.
• Produce swagger docs where applicable
• Must be able to rapidly develop an insight into the platform and to communicate effectively with people who can provide that insight. Demonstrate good understanding of all elements that make up Business and IT system domain.
• Must be able to voluntarily participate, engage and/or propose solutions during JADs, project meetings, WR reviews & SA reviews. Able to ask the right questions.
• Must be able to independently approach stakeholders for seeking information.
• Ensure that models and standards are done according to accepted UML best practices, apply writing guidelines and templates (SRS, TWR and impact assessment.). Make sure documentation is up to date and is aligned to the ongoing changes to the requirements.
• Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations.

You will have access to:

• Opportunities to network and collaborate with like-minded individuals
• Do work that is exciting and challenging
• Opportunities to be innovative
• Resources to help you with your professional development

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks

You’ll be an ideal candidate if you meet the following requirements:

• Able to apply critical solution-based thinking to solving problems.
• Familiar with UML (Sequence Diagrams, Context Diagrams and Low-level Design Documents) and Object-Oriented Design Foundations.
• Experience with Integration Patterns - APIs (SOAP and REST) using Json and XML, Queues, Batch.
• Database design - Ability to read and write SQL (basic-intermediate)
• Ability to create detailed Functional Specification Documents that enable the development of innovative, flexible, and efficient solutions of a business problem.
• Advance knowledge of the full SDLC.
• Collaborate effectively within a team and independently with stakeholders.
• Exposure to development languages, C# and JAVA (advantageous).
• Understand how to interpret XSD’s and swagger documents (advantageous).

Experience and Qualification

• Minimum of 5 years' experience in systems analysis or similar role
• 3-year qualification in Information Technology or related field

End Date: October 28, 2025 

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Job Description

• To provide expertise, advice and support the financial advisory philosophy and framework across the end-to-end product matrix to achieve our front-line sales objectives through coaching and enabling Money Managers and Financial Advisors and Wealth Managers to provide the best advice to our clients that adheres to business rules and FAIS requirements.
• Develop insights into situations and apply innovative solutions to make organisational improvements to the financial advisory philosophy and environment.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Ensure financial advisory philosophy is understood and efficiently adopted through coaching and mentoring front- line sales roles.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximise skills required, using the Business Advice philosophy and advice processes. 
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process.
• Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximise skills required, using the Business Advice philosophy and advice processes.
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance. 
• Adjust coaching approaches for different front-line audiences. 
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Adjust coaching approaches for different front-line audiences. 
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Ensure solutions and advice provided to clients by sales teams meets set standards and protocols to enhance service, sales and mitigate risks.
• Track, control and drive the delivery of exceptional advice by sales teams through appropriate solutions and proposals to clients.
• Maintain own expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve implementation.

Minimum Requirement:

• FSCA recognized Degree - NQF Level 7
• RE1 and RE5
• CAT I and CAT II license, preferably a KI
• CFP designation advantageous
• 5 - 7 years' experience as a Financial Advisor
• 2 years as Wealth Manager
• Management experience advantageous

End Date: October 29, 2025 

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• Responsible for delivering high-quality customer service through telephone and digital channels, ensuring that customer queries are addressed promptly and resolved efficiently. Acts as a key point of contact to enhance customer satisfaction and support continuous service improvement.

Are you someone who can:

• Telephonic communication with client base to provide accurate product information in line with standards protocols.
• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you:

• Must have an NQF level 5 qualifications
• Must have 1 to 2 year’s related experience
• Exposure to Hogan and/or Call Centre CRM Systems

End Date: October 29, 2025 

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Job Description

• Assume full responsibility and accountability for the regional strategy and growth activities of the Channel .
• To build sustainable key relationships across all channels, product houses and segments.

Are you someone who can:

• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Plan and execute campaigns successfully, identify, control and escalate potential risks that may occur.
• Collaborate closely with relevant business units and segments as per strategy to identify revenue opportunities.
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base.
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in. 
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.

You will be an ideal candidate if you:

• Have a relevant NQF 6 or Bachelor’s Degree (Commerce/Finance/Accounting etc.)
• Have 5 years’ experience in sales/business development/growth of Retail banking products
• Have proven management experience within the financial services/banking industry
• Have the ability to think creatively, critically and strategically (this will be tested)

End Date: October 29, 2025 

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Job Description

• Dear Future, Financial Manager
• The role requires you to partner with the business in the provision of financial advice and support to increase operational quality, through the execution of financial services as per agreed standard operating procedures.

 Are you someone who can:

• Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
• Develop a service culture which build rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Establish and manage a high level of organisational cooperation in order to ensure a professional service delivery
• Identify and recommend improvements to accounting and reporting processes.
• Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices. Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk and disclose risk information to relevant internal and external stakeholders.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Apply relevant principles to accurately record, adjust and reconcile financial transactions and events. Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in Business.
• Participate in special projects and ensure project delivery through providing effective finance advice and support.
• Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Keep abreast of learning opportunities and changing trends in your business environment.

You will be an ideal candidate if you:

• Qualification: A qualified CA
• 5 to 8 years’ experience post articlesS
• Statutory reporting and HFM reporting experience required
• Banking background advantageous

End Date: October 28, 2025 

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

End Date: October 29, 2025 

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Job Description

• To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

Are you someone who can: ​

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)

End Date: October 28, 2025 

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Are you someone who can:

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

End Date: October 29, 2025 

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Job Description

• To partner with the business in the provision of financial advice and support to increase operational quality, through the execution of financial services as per agreed standard operating procedures.

Are you someone who can:

• Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
• Develop a service culture which build rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Establish and manage a high level of organisational cooperation in order to ensure a professional service delivery
• Identify and recommend improvements to accounting and reporting processes.
• Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices. Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk and disclose risk information to relevant internal and external stakeholders.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Apply relevant principles to accurately record, adjust and reconcile financial transactions and events. Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in Business.
• Participate in special projects and ensure project delivery through providing effective finance advice and support.
• Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Keep abreast of learning opportunities and changing trends in your business environment.

Qualifications and Experience

• Bcom Accounting or Similar
• 3 Years' relevant Experience
• Financial Industry experience (Preferred)
• Experience in working on HFM packs
• Reconciliations
• Budgeting
• Reporting

End Date: October 29, 2025 

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Job Description

To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives

• Prevent wastage and identify process improvements to contain and reduce costs!
• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

Qualifications and Experience

• Relevant Degree Eg : Informatics, Technology (Related)
• 3-5 years' relevant payments Experience

End Date: October 30, 2025 

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Job Description

To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints

• Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Maintain and build relationships for purposes of expectation management and project reporting
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Lead indirect teams by providing a meaningful context, setting performance standards and educating on process
• Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement
• Implement and use governance and compliance procedures and processes effectively to identify and manage risks
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
• Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements

Experience and Qualifications

• Relevant BCOM
• PMP – PMI certification (Project management Professional – Project management Institution
• 4-5 years relevant payments experience

End Date: October 30, 2025 

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Job Description

• To ensure that the administration of a deceased estate is completed efficiently, professionally and profitably, to meet financial and revenue targets using the Administration of Estates Act 66 of 1965 and other applicable legislation

Are you someone who can 

• Independently manage end to end Deceased Estates Administration in terms. 
• of the administration of estates act 
• Manage escalations. 
• Analytical thinker and ability to utilise legal background/knowledge to problem solve complexities that arise in estate administration. 
• Understanding and practical knowledge of Business entities, Estate Duty, 
• Capital gains and Income tax relating to deceased estates. 
• Good drafting skills and communication. 
• Ability and understanding of risk and compliance features within financial. 
• (fiduciary) industry 

You will be an ideal candidate if you 

• Have a legal or deceased estates qualification (Preferably LLB, CFP or Estates Diploma qualification) 
• Minimum of 3 years’ experience administering complex deceased 
  estates/high net worth clients within a Fiduciary environment 

You will have access to: 

• Opportunities to network and collaborate 
• A challenging working environment 
• Opportunities to innovate 

We can be a match if you are: 

• An experienced professional 
• Adaptable and curious 
• Able to analyse complex data sets 
• Thrive in collaborative environments 

End Date: October 25, 2025

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Hello, future Data Engineer II

• As a Data Engineer II, you will be responsible for the effective movement, collection, integration, storage and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)

In this role, you'll have the opportunity to:

• Showcase your proficiency in SQL, SAS, Python and Cloud technologies.
• Demonstrate End-to-End delivery of Data Solutions.
• Utilize your experience in data engineering and business intelligence.
• Collaborate effectively across teams to deliver innovative data solutions.
• Drive projects with autonomy, while embracing a culture of continuous learning.

You'll be an ideal candidate if you:

• Thrive in a fast-paced, innovative environment.
• Possess strong analytical and problem-solving skills.
• Can communicate complex data insights clearly.
• Self-motivated and able to work independently.
• Able to work in an Agile environment

Qualifications and Experience

• Minimum Qualification - Have a relevant Degree in Computer Science, Data Science, or related field.
• Preferred Qualification - Honours Degree or Masters
• Experience: A minimum of 3 - 5 years' relevant experience within a similar environment.
• Intermediate to advanced experience within Data engineering and Analytics.
• Relevant experience in MS BI / Oracle Stack will be advantageous.
• Proven experience with Python, Pyspark, Data pipelines.
• Experience using API's.
• Relevant experience across all phases of the data development life cycle.
• Experience with ML Frameworks will be advantageous.
• Certifications in AWS, Azure, SQL, SAS, Python, or related technologies will be preferred.

End Date: October 30, 2025 

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Job Description

To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs  
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

End Date: October 30, 2025 

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Job Description

To be responsible for delivering tailored financial solutions to high-net-worth clients, engage directly with clients to understand their unique financial needs and objectives.

• Provide in-depth knowledge in specific banking products (lending, deposits, cash management).
• Develop customised banking solutions for complex client needs.
• Staying current on regulatory changes affecting banking products.
• Serve as the technical expert for sophisticated banking arrangements.
• Structure sophisticated credit facilities (unsecured loans, lines of credit).
• Arrange specialised mortgages for luxury properties or complex ownership structures.
• Create custom deposit solutions with preferential rates.
• Implement cash management strategies for non-trading entities.
• Facilitate foreign currency transactions and international banking needs.
• Work alongside other specialists during client meetings.
• Explain technical aspects of banking solutions to clients.
• Help resolve complex banking issues or service concerns.
• Provide quick response to time-sensitive client banking requests.

End Date: October 31, 2025

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Are you someone who can:

• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

Are you someone who can:

• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (medium to complex data extracts).
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.

You'll be an ideal candidate if you:

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• 3+ years Business intelligent analysis experience

End Date: October 30, 2025

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Are you someone who can:

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) - Essential
• Preferred Qualification - Certified Financial Planner (CFP)
• Experience - 3 to 5 years' experience within a Sales/Service area of a financial environment.
• Strong background in Banking /Investment / Financial Planning / Wealth Management

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate, provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.

End Date: November 16, 2025

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

End Date: October 24, 2025 

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Job Description

• To monitor processes and related controls in accordance with compliance methodology and minimum standards and provide support to experienced Regulatory Risk and Compliance professionals that require robust regulatory compliance advice and guidance

Are you someone who can :

• Provide robust assurance of the level of compliance to regulatory requirements by monitoring processes and related controls in accordance with compliance methodology and minimum standards.
• Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.
• Facilitation of compliance risk assessment and evaluation of the effectiveness of established controls and to provide adequate, effective and efficient compliance risk management controls.
• Creation of compliance risk management plans and ongoing monitoring of business compliance to the control frameworks, reporting and escalation of incidents of non-compliance to the Risk Manager including follow up on implementation of agreed corrective measures.
• Utilise root cause analysis to understand issues across the business and monitor reviews, conduct trend analysis and determine in a specific business environment.
• Performing audit testing and completing documentation of planning, testing and findings made in line with the Compliance methodology.
• Create reports summarising major findings, issues and outstanding remediation items, identify risks and controls.
• Advise on and provide support to stakeholders in relation to the execution of the practice relevant legislation, frameworks, processes and tools.
• Provides an advisory service and consults with business in order to recommend controls and processes to ensure legislative compliance.
• Implementation of compliance related campaigns in order to create awareness of the importance of compliance as well providing staff and business with knowledge and skills related to compliance.

You will be an ideal candidate if you:

• Experience: working in technical environmental would be an advantage.
• Bachelor’s degree (in a business-related discipline, Legal, Compliance or Auditing)
• Postgraduate Diploma in Compliance, Risk Management, or related field
• Have 3+ years of experience in a Risk Management, Compliance, Regulatory, Audit or similar environment. Preferably in a financial institution.
• Preferred: Knowledge of Consumer Protection Law/Data Privacy legislation/Electronic Communications legislation/Financial Crime Legislation

We can be a match if you:

• Have strong project and time management skills with the ability to work independently or lead others.
• Are curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to ask challenging questions.
• Are obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Are observant – Strong observation skills with a keen eye for detail.
• Are resilient –Be able to work under pressure and be unflappable – Have the ability to stay cool.
• Are decisive – you are able to make sound judgments and work independently.
• Are collaborative- you are able to work within a team environment and to create and leverage synergies.

End Date: October 31, 2025

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Are you someone who can:

• Provide first line support on escalations that are outside of turnaround time. 
• Manage all segment leadership requests. 
• Report on all Challenges within regions and manage expectations. 
• Manage the full process related engagement from submission of quote to completion. 
• Proactively support lead usage, assisting with seeking opportunities through adviser tools. 
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going. 
• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets. 
• Analyse and develop implementation plan against the forecasted financial budget. 
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs. 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in. 
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients. 
• Develop and implement practices which build service delivery excellence and implements efficiency models. 
• Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service. 
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders. 
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure. 
• Participate in relevant management forums where required and cascades relevant information through team. 
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication 

You will be an ideal candidate if you:

• BCom Degree or Related Qualification
• Investment and Long-Term Insurance experience
• 3-5 Years in a Broker Consultant Role
• CFP would be preferable
• Experience working on a platform eg: LISP- Linked Investment Service Provider

End Date: November 7, 2025

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Are you someone who can:

• Support the Account Executive by managing and administering a portfolio of clients including the application of an approval and ongoing quality risk management of the clients' credit facilities
• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery

You will be an ideal candidate if you:

• Have a relevant NQF 5 qualification (Financial/ Agric)
• Have 3 - 4 years’ relevant relationship experience within the financial/banking sector
• Have strong proven knowledge and experience in Commercial Credit and Agric
• Are not an unrehabilitated insolvent

End Date: October 28, 2025

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Job Description

• To execute fraud risk management processes to guide and assist business identifying and analysing risk incidences threatening the assets, earning capacity and success.

Are you someone who can:

• To detect identified fraud events, execute appropriate fraud interventions based on the type of fraud to prevent further losses that may be incurred.
• Minimize financial losses to FNB and the customer by executing detection duties and interventions as soon as fraudulent events have been established.
• Update customer with required information and explaining the process in fraud incidences and supply required documentation.
• Build objective working relationships with various, experts and counterparts within the banking industry and the broader fraud community.
• Manage cancellation process for required transaction method based on product (e.g.card, digital or accounts) of fraudulent activity by cancelling cards or putting holds on accounts. Provide access to transact once customer has been identified.
• Extract and share insights, trends and lessons learnt from root cause analysis applied in detection to inform further fraud prevention improvements across a wide range of processes and systems.
• Informed of case status including updating relevant information systems and tools accessed by the fraud community.
• Monitor fraud processes to identify possible loopholes and existing practices that support fraud management effectively.
• Present ideas via reports and presentations, outlining findings and making recommendations for improvements.
• Manage personal development to increase own skills and competencies.
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.

You will be an ideal candidate if you:

• Grade 12
• Relevant Degree, Certificate or Diploma
• 1 to 3 years experience in a similar environment.

End Date: October 29, 2025 

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Are you someone who can:

• Identify opportunities and deliver on agreed sales targets to grow portfolio with deal size of R50mil+ and budget of R500m+ or with segmentation of highly complex clients
• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across area of specialization
• Contribute to teamwork and inclusivity within own team
• Identify opportunities to expand customer base with potentially profitable customers
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels

You will be an ideal candidate if you:

• FAIS Compliant (RE5)
• Relevant Business Degree (Accounting, Commerce, Finance or related)
• Preferred Qualification - Relevant Post Grad Degree
• 1 to 3 years relevant experience in a Relationship Banker role (portfolio)
• Good understanding of the respective product and ability to structure deals within that environment (e.g. commercial property or wealth and investment, etc.)
• Understanding of the Bank’s credit policies and lending criteria
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

End Date: November 1, 2025

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Role Responsibility:

• As a Channel Manager Technology (GA4), you will support the Business Analysis and Solutions Manager in analysing website performance, user behaviour, and marketing campaign effectiveness, primarily using Google Analytics 4.
• You will assist in implementing and maintaining web and app analytics roadmaps and configure audiences in collaboration with strategy teams to support paid display, search, social, and organic strategies across various clients.
• You will participate in cross-functional collaboration with various teams across the agency and clients. This role requires vision, energy, passion, and a desire to learn, as well as the ability to work effectively with a diverse range of people.

Are you someone who can:

Participate in implementing strategic web and app analytics roadmaps:

• Assist in the setup, configuration, and ongoing maintenance of GA4 properties
• Extract, clean, and analyze data from GA4 to identify trends, patterns, and insights.
• Design and build custom reports and dashboards in Looker Studio to visualize data insights for various stakeholders
• Collaborate with marketing, development, and product teams to understand data requirements and deliver actionable insights.
• Translate data insights into actionable recommendations for A/B testing, website optimization, and marketing campaign effectiveness.
• Conduct basic audits of GA4 implementations to ensure data accuracy and integrity.
• Assist in identifying opportunities for website optimization and improved user experience
• Document all relevant projects and processes relating to analytics and provide ongoing support to internal stakeholders.
• Stay up-to-date with the latest GA4 features, best practices, and industry trends.

Project Management:

• Participate in the successful execution of Analytics projects across various digital marketing platforms (Google Ads, DV360, Facebook Ads, etc.).
• Participate in defining project scope, timelines, and deliverables.

You will be an ideal candidate if you:

• Degree/ Bachelor equivalent to NQF Level 7 in Marketing, Business, Statistics, Computer Science, or a related quantitative field?
• Certificate in GA4 would be advantageous
• 4 -5 years of experience working with Google Analytics 360 and GA4.
• Basic understanding of Google Tag Manager (GTM)
• Strong analytical skills with the ability to identify patterns, trends, and actionable insights from complex datasets.
• Excellent communication and presentation skills to effectively translate data insights to non-technical audiences.
• Experience with data visualization tools (e.g., Data Studio, Tableau).
• Experience with SQL or similar querying languages a plus.
• Strong understanding of digital marketing principles and best practices.
• Ability to work independently and on multiple projects simultaneously.
• Basic understanding of paid media (e.g., Google Ads, social media advertising) is advantageous

End Date: October 29, 2025

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Overview of the role:

The successful candidate will be supporting FNB marketing to:

• Manage the risk profile by providing risk management strategies, tools, methodologies, measuring and reporting on the risk exposures across the end-to-end value chain. This entails capabilities across Digital Marketing, Insights/Analytics/Sponsorship & Events and brand execution for sub segments
• Embed effective risk partnership, collaboration and alignment across the different brands including WesBank/DA/RMB/Private Bank/BA and operational aspects across the brands in relation to each brands appetite and opportunities to leverage these
• Provide strategic guidance to senior leadership on risk related matters
• Influence the direction of business to ensure the strategic objectives at met
• The successful candidate’s portfolio encompasses non-financial risks including IT, regulatory and operational risks (vendor risk, model risk, data risk, resilience risk) BCom Degree / BTech Degree / Risk management Degree

You will be responsible for:

• Draw up a budget aligned to tactical delivery plans to facilitate the provision of adequate financial resources.
• Manage expenditure planning and variances within approved budget parameters.
• Apply a customer-centric approach to ensure customer satisfaction.
• Ensure optimised customer experience and service throughout the value chain.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Provide risk management oversight across area of responsibility.
• Manage risk across multiple disciplines across area of responsibility.
• Understand and balance risk reward trade-off for strategic outcomes and business informed decisions.
• Understand business tools, processes and systems in order to provide required risk guidance.
• Engage with relevant stakeholders across segment / CoEs / Division or Group level to fulfil on risk mandate for area.
• Set risk appetite within the business to drive risk reward trade-offs.
• Engage with key stakeholders in order to determine risk posture for business Accountable for effective risk reporting.
• Enable business to drive risk maturity.
• Drive platform behaviour and thinking with relevant stakeholders across area of responsibility.
• Pro-actively managing Group Internal Audit in ensuring appropriate plan for business and manage audit findings as they arise based on level of risk attached to finding.
• Examine, verify, evaluate and report on financial, operational and managerial processes, systems and outcomes to ensure integrity and compliance.
• Assist in business process reviews, risk assessments, developing deliverables and reporting progress against outcomes.
• Ensure integrated view and reporting of relevant business information. Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes.
• Ensure reporting of identified inconsistencies or opportunities.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
• Analyse risk processes to minimise brand/product/segment risk and deliver quality requirements specifications.
• Manage implementation of risk mitigation plans in business unit.
• Manage SLAs for risk function and ensure these are managed accordingly.
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement.
• Creates risk awareness and manages audit findings.
• Participate in Group risk forums where required and cascades relevant information through team.
• Develop a legal, risk and compliance strategy for the business to proactively identify risks to the bank.
• Provide oversight of implementation of legal, risk and compliance policies and procedures, aligned to FirstRand policies and procedures, in order to ensure compliance with legislative and regulatory requirements. Interpret and apply policy to business to drive risk outcomes.
• Develop key performance indicators to measure risk outcomes.
• Execute defined business strategy by translating it into the business operations.
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions. Be aware of, and responsive to local conditions.
• Influence the development of appropriate organisational structures, capacity and delivery systems.
• Implement best practices against the risk management framework and adjust practices as and when necessary.
• Establish a sound risk management culture through awareness of campaigns to influence behaviour and drive the importance of compliance.
• Escalate critical regulatory risk issues identified to.
• EXCO/relevant Risk Committees/ Group as necessary. Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies.
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions.
• Drive strategic projects, change management and platform integration across operations Leverage Group capability to exploit opportunities.
• Ensure and encourage adherence to an operational framework of policies and procedures.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Maintain up to date knowledge of local and global trends.
• Provide thought leadership and expertise.
• Develop, encourage and nurture collaborative relationships across business areas and across the group.
• Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.

What you will need:

• 5+ years' experience in a similar role
• Strong people skills and able to build relationships
• Strong technical ability

End Date: October 24, 2025 

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• To capture payroll requests on time and within specified cut off time periods which includes management of payroll processes, ensuring accurate and timely payroll delivery for employees.
• To resolve expert advice on payroll-related matters and ensure compliance with legislation and First Rand Policies

Are you someone who can:

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Build and maintain relationships with clients and internal stakeholders that promote cross delivery process solutions.
• Conduct inbound system support calls in a professional manner, ensuring an excellent and accurate client service enhancing the client experience.
• Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
• Contribute to effective Human Resources administration services, by correctly preparing and processing employee formalities/documentation in accordance with operational goals and standards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared.    

Competencies:

• Ability to work under pressure and meet deadlines.
• Strong organizational skills and ability to manage multiple tasks.   

You will be an ideal candidate if you:

Qualifications:

• Bachelor’s degree in Finance, Accounting, Human Resources, or a related field.
• Professional certification in payroll management is advantageous

Experience:

• Qualification: HR related         
• Experience: Workday and PaySpace would be advantageous

Skills:

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office Suite, particularly Excel.
• Strong communication and interpersonal skills.

End Date: October 24, 2025 

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Job Description

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

End Date: October 30, 2025

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Job Description

To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future

• Analyse and track cost expenditures across various departments and banking services.
• Prepare cost forecasts, budgets, and variance reports to support decision-making.
• Conduct profitability analysis of products and services.
• Collaborate with internal teams to develop and maintain cost accounting systems.
• Identify cost reduction opportunities and recommend operational improvements.
• Ensure compliance with internal controls and financial regulations.
• Support audits by preparing accurate financial documentation and reports.

Requirements

• Degree in accounting, Finance, or a related field
• CIMA Advantage)
• Minimum of 3 - 5 years of experience in cost accounting, preferably in the banking or financial services sector.
• Must experience in JIRA, First Map, CDM and JIRA
• Strong analytical and problem-solving skills.
• Proficiency in accounting software and Microsoft Excel.
• Excellent communication and interpersonal skills.

End Date: November 1, 2025 

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 30, 2025