Fraud Investigator at Kazang

Job Description

• A vacancy exists for a Fraud Investigator within the Kazang – Merchant Division.
• The primary focus of the role is to execute fraud detection and resolution activities with high accuracy and efficiency while guiding processes and workstreams related to specific fraud categories.
• The role supports business growth by protecting revenue and customer trust.

Key Responsibilities:

• Monitor transactional alerts and trends for potential fraud.
• Investigate flagged transactions and customer complaints.
• Collaborate with acquiring partners and internal teams to resolve fraud cases.
• Investigate transaction disputes and provide timely feedback within SLA timelines.
• Communicate chargeback outcomes to merchants and ensure recovery of funds due to Kazang.
• Ensure timely closure of cases and documentation of findings.
• Prepare and submit internal fraud reports.
• Lead fraud-specific workstreams (e.g., chargeback analysis, dispute resolution).
• Recommend and implement detection/reporting enhancements.
• Support and informally lead other fraud team members.
• Share knowledge on fraud typologies and best practices.
• Escalate emerging fraud risks.
• Adhere to regulatory and internal policies.
• Stay updated on fraud trends and compliance requirements.

Key Competencies Required:

• Working knowledge of card acquiring fraud management practices and VISA PayFac monitoring.
• Analytical thinking and decision-making.
• Attention to detail.
• Technical literacy (Excel and internal fraud systems).
• Communication and report writing.
• Process leadership and coordination.
• Integrity and confidentiality.

Performance Indicators:

Leading Indicators:

• % of alerts reviewed within SLA
• Escalations handled independently
• Process improvement suggestions

Lagging Indicators:

• Fraud losses prevented
• Turnaround time on case resolution
• Number of closed cases

Closing Date 28 August 2025