Freight Forwarder, Air Imports Company Name DSV at DSV

• To provide an  import  airfreight service to our clients within the general vertical, keeping all customer up to date on the movement of their cargo at all times.

DUTIES & RESPONSIBILITIES 

• To provide an  import  airfreight service to our clients within the general vertical, keeping all customer up to date on the movement of their cargo at all times.
• Completion of relevant shipping documents as prescribed by local and international authorities.
• Ensure company performance objectives are achieved.
• Coordinate the movement of cargo on behalf of clients.
• Follow operational systems and procedures.
• Develop and maintain working relationships, networks and partnerships that help achieve business goals.
• Effectively apply verbal, nonverbal and written communication methods.
• Develop and maintain working relationships, networks and partnerships that help achieve business goals to achieve desired results from internal / external clients and colleagues on issues, changes and shipment status in line with client / Customs SOP's.
• Control expenses by actively monitoring waste within your control.
• Ensure best control of costs and transit at all times on all routes.
• Problem solving skills: must be able to work with other colleagues, departments, 3rd party suppliers and clients in a proactive and professional manner.
• Provide positive solutions to all problematic situations.
• Find innovative ways of reducing erros and omissions.
• Understand and exceed client's expectations and requirments.
• Provide innovative, effective solutions to client's needs.
• Ability to foresee problems arising and provide alternatives and solutions proactively.
• Accountable for timeous resolution of outstanding debtors queries, froreign debtors queries, creditors reconcilitions queries and foreign account queries under your control.
• Accountable for on time billing to clients.
• Team player - provide full support to the team and manager.

JOB RELATED REQUIREMENTS:

• Grade 12.
• Min 3 year experience in freight forwarding.
• Must have knowledge of import  air process
• Own reliable transport.
• Ability to work late where required and weekend work is scheduled on a roster.
• Ability to travel where required if required.
• Intermediate computer skills in Excel, Powerpoint, Word and Outlook.
• Cargowise understanding and previous experience would be beneficial.

• General understanding of the industry and related job requirements for freight forwarding.

• Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments.

• Liaising and pro-actively communicating with clients throughout the process.

• Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.

QUALIFICATIONS:

• Matric Essential

COMPUTER LITERACY LEVEL:

• Intermediate computer skills in Excel, Powerpoint, Word and Outlook.
• Cargowise understanding and previous experience would be beneficial

Electives

• Self-motivated.
• Take ownership of queries.
• Communicate effectively.
• Well-presented and professionally dressed.
• Requires time management.
• Driving and enforcing company policies.
• Managing own Performance