Fund Administrator:Death Claims 37c (Centurion) at Sanlam Group

What will you do?

• Handling all claims related functions with section 37c processes
• Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement
• Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written)
• Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation
• Prepare investigation report on death cases for presentation to Claims Committee at the Death Benefit Disposal Claims Committee meeting on a monthly basis
• Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation
• Ensure optimal processes and controls to adhere to service level agreements (internal and external)
• Reporting – responsible for accurate and timeous management reporting as required (weekly/ monthly)
• Ensure compliance and risk problems are identified and communicated to management
• Understand and comply with relevant legislative requirements
• Stakeholder engagement with various internal and external stakeholders
• Responsible for investigate, resolve and respond to internal and external client queries using professional verbal and written communication
• Investigate, resolve and respond to ad hoc operational requirements
• Maintain relationships with internal departments and resolve and route queries effectively
• Assist with testing when necessary
• Ensure accuracy of own work
• Ensure a good client (internal & external) experience

Qualification and Experience

• Matric with Mathematics and/or Accounting
• 2 years’ experience

Knowledge and Skills

• Thorough knowledge of Section 37C of Pension Fund Act
• General understanding of Employee Benefits
• Excellent knowledge of the Group Risk Industry
• Computer literate with proficiency in Microsoft Office (Word and Excel specifically)

Behavioural Competencies

• Excellent Interpersonal skills
• Strong analytical and planning skills
• Meticulous (attention to detail)
• Results driven
• Excellent client service ethic
• Action and result orientated

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently