General Manager at Company Partners (Pty) Ltd

Job Purpose

• The General Manager (GM) is responsible for overseeing the overall performance, sales, operational control, and compliance of Company Partners. This role is focused on driving sustainable growth, optimizing sales strategies, improving user experience (UX), ensuring high operational standards, and leading business expansion initiatives. The GM will play a critical role in steering the company towards achieving strategic goals while maintaining compliance, quality, and efficiency.

Responsibilities

Sales & Growth Management 

• Develop and implement sales strategies across all departments to drive revenue growth. 
• Lead the performance of all sales divisions, ensuring alignment with company goals. 
• Drive new business initiatives and identify cross-selling/up-selling opportunities. 
• Oversee and optimize conversion funnels and customer acquisition strategies

KPI & Performance Management 

• Monitor and analyze all departmental KPIs and team performances weekly/monthly. 
• Ensure performance alignment with business objectives and financial targets. 
• Drive a high-performance culture through accountability and coaching. 
• Facilitate ongoing performance reviews and improvements. 

Operational & Process Control

• Take full operational ownership of daily business processes and systems. 
• Identify inefficiencies and implement process improvements for scale and quality. 
• Coordinate with department heads to ensure cross-functional synergy. 

Quality & Compliance Oversight

• Implement and oversee quality control processes to ensure accuracy, efficiency, and exceptional customer interactions. 
• Serve as internal compliance officer for FICA, POPIA, and other applicable regulations). 
• Manage legal reviews and compliance with relevant laws and industry standards.

UX and Customer Retention 

• Work with internal marketing, development, and sales teams to enhance the client journey. 

Division Growth Support

• Support the division leaders in growing and scaling their respective business units. 
• Provide strategic and operational guidance to help expand offerings, improve profitability, and enter new markets. 

Business Expansion & Strategic Initiatives

• Assist in launching and scaling new business divisions as needed. 
• Conduct feasibility studies and support go-to-market strategies for new offerings. 

Reporting & Stakeholder Communication 

• Prepare and present monthly operational and sales reports to the Board. 
• Maintain clear communication with leadership on business performance and challenges. 

Contract & Legal Management 

• Review, manage, and safeguard all critical business contracts and documentation. 
• Ensure timely updates and legal soundness of all agreements and risk-related documents. 

Qualifications

• Minimum 8 years of Senior Management experience, with proven sales leadership. 
• Experience in B2B services or digital platforms preferred. 
• Strong analytical and decision-making abilities. 
• Excellent communication and team leadership skills. 
• Deep understanding of compliance, operations, and digital customer journeys