General Manager at Metrofile

PURPOSE OF JOB

• To guide employees in achieving the strategic goals and ambitions of the organization whilst ensuring that all processes and practices are working in a proper manner.  In consultation with the Directors of the business devises plans in order to accomplish specific goals within a defined time frame.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Strategic Planning

• Develops strategic plans for the growth of the region whilst considering the financial, operational and technical capabilities of the business, and then devises plans to bring about a culture of continuous improvement.
• Conducts presentations to both the Directors and to the management team pertaining to the regions, marketing and advertising strategies including all other aspects of the companies processes.
• Collaborates with General Managers in other regions to capitalise on business opportunities wherever possible.

Business Growth

• Managing and retaining executive relationships with existing customers
• Increasing client base
• Develop an in-depth knowledge of business products and value propositions
• Negotiating with stakeholders
• Identifying and mapping business strengths and customer needs
• Researching business opportunities and viable income streams
• Following industry trends locally and internationally
• Drafting and reviewing contracts
• Reporting on successes and areas needing improvements

Resource Management

• Manages the resources by proper work allocation with a focus on timely reviews, results management in order to enhance the effectiveness and efficiency of the management team.
• Promotes collaboration between departments to ensure teamwork and to capitalise on synergies achieved.
• Recognises areas where cost reduction can be achieved and then see to it that initiatives are set in place to achieve the expected cost savings.
• Ensures effective service delivery in line with SLA’s, ensuring compliance with relevant policies and procedures.

Financial Management

• Focuses on maximizing revenues and minimizing operational costs in order to drive profits.
• Ensures that all financial reports are submitted on time and are accurate and in keeping with the standards set out by the company.
• Ensures that all purchasing decisions are taken and negotiated in accordance with the objectives of the organisation.
• Compiles and manages the regional budget in line with budgetary guidelines in collaboration with the management team.
• Ensures compliance to the Authority Framework and other financial guidelines.
• Identifies opportunities and motivates for re-investment into regional business to ensure growth and sustainability.

Risk Management

• Enforces the implementation of risk management policies, procedures and regulations as set forth in the operation of the business.
• Ensures compliance to all aspects of the OSH Act.
• Reports ‘unique’ business risks such as new competitors, security, fire, and other.

People Management

• Ensures that a culture of performance is nurtured within the business so as to develop effective and efficient staff.
• Ensures that staff are trained, skilled and that their expertise is optimally applied.
• Ensures that the working environment contributes to improve staff morale and increased productivity.
• Ensures appropriate development of key skills for purposes of business sustainability and succession planning.
• Oversees the recruitment of talented, well-experienced staff whilst remaining focused on transformation at all levels as in accordance with business and EE plans.

Business Relevance and Sustainability

• Ensures legal compliance in all company matters.
• Ensures effective marketing of products and services in the local market focusing on client engagement.
• Establishes and promotes a good impression of the business in the local market by the way clients, employees and service providers are treated and furthermore, by engaging with the Chamber of Commerce and other relevant organisations in the region.
• Continuously analyses the local market to identify gaps and opportunities.
• Conducts competitor reviews in the region to maintain insight into their growth and capabilities.

EXCO Responsibility

• Reports on business achievements to the EXCO on a monthly basis.
• Attends EXCO meetings.
• Keeps updated with the latest trends and technologies that have impact on the business by conducting research and attending workshops & seminars.
• Maintains awareness of the local economic conditions that may have an impact on the business.
• Assists in defining strategic matters having impact on the relevance and purpose of the business in order to ensure the ongoing success of the company.

 SUPERVISORY RESPONSIBILITIES

• Has overall responsibility for a total staff complement of 49-600.

QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:  

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Relevant degree or Diploma.
• 8 - 10 years experience in the service industry of which at least 5 years should be in a managerial capacity.