General Manager Operations - Paarden Eiland at Smith Garb

Requirements:

• Position requires 8 to 10 years Sales and Operational Management Experience, at a Senior Management level
• 3 year qualification in Business Management or Commerce

Duties would include:

Some of the duties would include:

• Oversee four branches in the Western Cape
• Managing margins and discounts to ensure achievement of profitability
• Monitor and manage expenditure 
• Implement corrective actions where targets are not achieved, to ensure profit growth of branches
• Ensure goods are checked
• Stock accuracy
• Ensure couriers adhere to company standards and deliverables
• Monitor customer service standards in call centre and internal sales
• Ensure warehouse operations are within operating procedures
• SLA's: logistics, pricing, returns and repairs compliance
• Drive usage of digital platforms
• Manage head counts and overtime within budgets
• Facilitate training and development
• Review performance, agree ratings and set targets
• Develop succession plans
• Collate board reports
• Take responsibility for running operations and driving revenue