General Manager: The Body Shop at Clicks Group

Introduction

• We have an exciting opportunity available for a General Manager to lead The Body Shop South Africa. This role will be based at the Head Office in Cape Town and report to the Head of Beauty and Wellness Investment.

Job description

Job Purpose:

• To provide strategic leadership through a compelling and sustainable brand proposition, as well as to manage day to day operations in line with group strategic objectives, in order to achieve sales and profit targets, deliver operational and service excellence and improve brand affiliation.

Job Objectives:

• To drive and foster a positive relationships with The Body Shop International
• To develop and implement strategic decisions in order to enhance specialisation, maintain and grow market leadership in the beauty categories
• To achieve the financial and operational plan in order to grow the business
• To communicate the brand proposition effectively and be the custodian of brand values and principles in order to build a motivated and engaged workforce
• To maximise coverage of the brand within appropriate formats in order to retain and gain market share
• To enhance customer loyalty and improve returns
• To drive continuous business process improvements in order to maintain operational excellence
• To manage people and other resources in order to build capability to meet current and future business needs and achieve transformation objectives

Minimum requirements

Job related Knowledge 

• Understanding of international retail markets 
• Benchmarking
• Retail Operations
• Financial Management
• Marketing Management
• Merchandise Management
• Supply Chain Management
• FMCG
• Investor Relationships
• Corporate Governance
• Health and Beauty Industry

Job related Skills

• Financial Management
• Marketing Management
• Strategic Planning
• Planning and Organising
• Coaching
• Interpersonal Skills
• High level business communication (verbal and written)
• People Management
• High level decision making
• Analytical Thinking
• Problem Solving
• Computer Literacy

Experience

• 10 years Management experience in one or more of the following areas: Merchandise Management, General Management, Marketing Management, Retail Operations Management
• Experience in Health and Beauty

Education

• Minimum 3-year tertiary qualification, i.e. Bachelor’s degree, BComm etc.

Essential Competencies

• Leading and Supervising
• Entrepeneurial and Commercial Thinking
• Formulating strategies and concepts
• Delivering results and  meeting customer expectations
• Deciding and initiating action
• Relating and networking
• Analysing
• Adapting and responding to change