Graduate Intern - IT Helpdesk Technician (3 posts) R10 000 per month at CapeNature

Job Description

• CapeNature seeks to appoint an enthusiastic IT Helpdesk Technician to join our productive team at CapeNature. If you are a proactive, detail orientated problem solver, the IT Helpdesk position is suited for you. Applying for this position you should be technically hands-on, comfortable with working independently and able to manage tasks with a sense of urgency. You are a person that takes ownership of issues, communicates clearly with both technical and non-technical users, and is always looking to improve the end-user experience.

KEY PERFORMANCE AREAS:

KRA 1: End User support/ Service Desk Support and Service Delivery

• Ensure that 90% of all open calls are converted and resolved within the specified Service Level
• Keep all the sites up-to date with the current infrastructure.
• Coordinating with internal business departments and IT teams to schedule device setup, user account creation, and orientation support.
• Deactivating and secure user accounts and access credentials in line with security policies.
• Ensure all authorised users have access to required network resources
• Hardware and Software maintenance
• Preparing and configuring laptops, desktops, mobile devices, and accessories for users.
• Installing operating systems, security tools, and corporate applications according to Entity policy and standards.
• Retrieving, wiping, and reimaging devices to maintain data integrity and compliance.
• Support the IT team in developing and implementing automations for IT processes.
• Collaborating with Software and Network teams on IT infrastructure needs.
• General Desktop Support
• Responding to and resolving hardware/software incidents and service requests via ticketing system.
• Assisting with conference room equipment, VPN connectivity, and peripheral troubleshooting.

KRA 2: ICT Governance and Security Compliance

• Adhere to prescribed governance procedures and processes
• Applying security patches and performing regular system updates.
• Performing regular audits of employee devices
• Ensure relevant policy and procedures are followed
• Ensure information security policy is followed
• Ensure that the data retention policy is followed

KRA 3: ICT Hardware Asset Administration

• Keep record of all ICT Assets that are being assigned to clients and filing the documentation.
• Documenting assets return and update inventory records.
• Maintaining up-to-date IT Asset documentation.
• Maintaining accurate inventory of IT assets and software licenses.

Requirements:

• Matric (Grade 12).
• NQF Level 5 IT Diploma (Technical Support, IT Systems, Information Technology or similar).
• Proficiency with Windows, and common enterprise applications (e.g., Microsoft 365)
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• No Criminal record