Graduate Specialist Program: Customer Supply Chain Consultant at Bosch Holdings (Pty) Ltd

Duties would include but are not limited to;

• Manage customer orders: entry and follow-up (local and export)
• Handle and respond to all customer requests
• Follow up back-orders and produce status reports
• Automotive telephone sales
• Handling very low level technical enquiries on parts availability
• Manage goods return process and credit requests
• Support sales and marketing in promotional activity.
• Data management (including electronic orders)
• Handle technical queries appropriately, including part number interpretation
• Support Supply Chain and Customer Interface (SLC) consultants with admin functions
• Retrieve and communicate proof of deliveries (POD’s) for all orders delivered

The ideal applicant would have had exposure on the following;

• Computer literacy (MS Office and SAP)
• Good understanding of the supply chain processes
• Automotive parts sales experience an advantage
• Bosch Automotive product knowledge an advantage
• Good communication skills, ability to communicate with internal and external customers, must be fluent in English (speak, read and write)

Personal Characteristics;

• Solutions driven
• Strong Customer Service focus
• Able to handle pressure – sense of urgency
• Resilience and the ability to deal with difficult customers
• Pleasant nature, reliable and able to mix with external parties
• Analytical
• Strong team player

Please note the Graduate Specialist Program, is a 2 year program only and not a permanent position.

Desired Skills and Experience

• National Senior Certificate and a completed Diploma / Degree in Supply Chain / Logistics or related field.