GRMS Claims Coordinator at WTW

The Role 

• Assist And Provide Support In The Handling / Coordination Of The MRG Claims On A Day-To-Day Basis.

Reporting

• Receive New Claims From The Servicing Brokers And Report To Insurers/Reinsurers Where Required In Terms Of The Claims Protocol And As Instructed By The Claims Manager.
• Copy GRML With All Claims Correspondence And Adhere To The Rules Of The Claims Protocol Agreement.
• Attend To Requests And Special Reports From GRML As Required And Hold Telephonic Discussions With Them As Needed.
• Advise Deputy Managing Director Of Any Unusual Claims’ Circumstances Where The Clients Risk Management Appears To Be Lacking.

Administration

• Receive Claims And Acknowledge/Correspond With The Servicing Brokers.
• Read E-Mails From The Servicing Brokers From All Branches, And Deal With The Correspondence By Writing To The Brokers And Or GRML/Insurers As Required.
• Maintain The Diary System And Ensure That The Diary Is Attended To Regularly Within The Claims Department.
• Review The Reserves On The Claims Stats And Be Watchful Of Any Errors Made By The Brokers During Updating Of The Claims On The SIGMA System.
• Assist In The Preparation Of The Outstanding Claims Schedules For The Broker Liaison Meetings. 
• Attend Staff Meetings And Other Meetings As Required.
• Provide GRML With The Necessary Information And Updates On Non-Motor Claims Recoveries And Other Claims Updates When Requested.

Checking & Authorising

• Appoint Loss Adjusters Or Allow The Appointment Of Loss Adjusters By The Servicing Brokers In Terms Of The Claims Protocol.
• Provide Assistance And Follow Ups On SASRIA Claims To Ensure Prompt Settlement.
• Deal With Any Claims From The Brokers Marked “URGENT” Within 48 Hours Of Receipt By Forwarding To GRML And Chasing Them For Urgent Authorization.
• Ensure That Claims Have Been Authorized By GRML Prior To Brokers Being Allowed To Request Payment On The SIGMA System.
• Provide Assistance With Problematic Motor Claims When Required.
• Deal With Any Queries That May Arise From The Claims Statistics Staff Member In Her Role Dealing With The Statistical Side Of Claims.
• Discuss And Agree Any Special Payment Requests With GRML In Respect Of Extremely Urgent Payments That Fall Outside The Normal Weekly Payment Arrangements.

Relationship Management

• Maintain Good Relationships With Servicing Brokers, MRG Members, GRML, Colleagues, Senior Management And Service Providers Including IT.
• Communicate, Negotiate And Meet With The Servicing Brokers, Loss Adjusters And Attorneys On Larger And Problematic Losses Together With The Claims Manager Where Required.
• Deal With Queries That May Arise From The MRG Members Directly

Qualifications

The Requirements 

• At Least 10 Years’ Experience In A Role Of Managing Claims Of Corporate Entities. Claims Handling Of Assets, Liabilities, Commercial Crime, And Other Classes Are Required.
• Insurance Qualification Or An ACII Is Essential.
• Having Established Relationships With The Markets And Loss Adjusters Will Be A Huge Advantage.
• Building And Maintain Relationships Is A Key Requirement.
• Ability To Work Under Pressure, Accountability And Fast Learner