Group Digital Technology Network Operations Specialist at Aspen Pharma Group

ROLE PURPOSE 

Operational role in the digital technology organization and is accountable for the provision of network maintenance and support services. Support may be provided both to users of the systems and to service delivery functions. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance. Problems may be resolved by providing advice or training to users about the network's functionality, correct operation or constraints, by devising work-arounds, correcting faults, or making general or site-specific modifications or the implementation of network services.

KEY PERFORMANCE AREAS

• Drafts and maintains procedures and documentation for network support
• Makes a significant contribution to the investigation, diagnosis and resolution of network problems. Ensures that all requests for support are dealt with according to set standards and procedures
• Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures
• Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate
• Identifies and resolves network problems following agreed procedures
• Uses network management software and tools to collect agreed performance statistics
• Carries out agreed network maintenance tasks
• Maintains network security administration processes and checks that all requests for support are dealt with according to agreed procedures.
• Provides guidance in defining access rights and privileges
• Investigates network security breaches in accordance with established procedures and recommends required actions and supports / follows up to ensure these are implemented.

Requirements

EDUCATIONAL QUALIFICATION AND EXPERIENCE:

• Matric / Grade 12
• B.Com / BSc Computer Science degree or equivalent work experience 
• Current industry certification (i.e., ITIL, COBIT, GxP, GAMP etc.)
• Hold a number of network certifications (CCNP, N+,etc.)
• 5+ years’ experience of managing relationships with internal business customers especially at a C-suite and senior management level
• Experience and sound knowledge of network and network security service operations
• 5+ years’ experience managing a global network and end user delivery function in a large complex/matrix global organisation
• 5+ years’ experience and knowledge of network technologies and processes (incident, service level and problems) and working with internal and 3rd parties in a multivendor approach

TECHNICAL COMPETENCIES & SKILLS:

• Teamwork
• Initiative
• Results oriented
• Focused
• Problem-solving and good judgment
• Cooperation
• Proactive
• Active listening skills
• Pragmatic
• Empathy

KNOWLEDGE:

• Technical / professional knowledge
• Industry knowledge

Closing Date: 13th, July 2022