Growth & Retention Lead - Online payments | Cape Town S/ Suburbs at Salesworx Recruitment (Pty) Ltd

Job Description

• Our Client is a South African fintech company, pioneering the future of payments.  They are passionate and collaborative team of developers, engineers, visionaries, techies, geeks and nerds! They build products that make payments personal and rewarding fur customers and merchants alike.
• We are looking for experienced Growth & Retention Lead or Merchant Growth Manager with demonstrated sales, customer success and marketing experience at an intermediate level.  Previous experience in the hospitality/retail, Fintech and corporate space will be advantageous.
• We are on the hunt for sales talent that will grow existing clients, you will step in once the Merchant Acquisition Specialist (Sales Rep) has secured a merchant, and your role is to activate, educate, and expand that relationship through the lens of the company's proprietary product stack.
• You are a trusted advisor to merchants, a commercial strategist for the region, and the person who ensures every company merchant gets results and keeps growing.
•  Post-Onboarding Activation
• Take full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist.
• Ensure that QR placements, the acquiring channel(s), e.g. POS, PED, eCommerce, are setup, and collateral, whether in-person or online, are live and functioning.
• Define activation objectives with the merchant and deploy the relevant tools (e.g., vouchers, consumer incentives, capital pre-qualification).
• Where applicable, migrate merchants from the free Basic plan to the paid Engagement Plan, with full access to loyalty and insight tools.

Merchant Revenue Growth

• Identify up sell and cross-sell opportunities across the company's product stack, with a focus on acquiring new customers, repeat usage, and customer value.
• Tailor strategies based on merchant vertical, performance, and seasonality (e.g., campaigns, bundles, incentives, or paid plan migration).
• Proactively engage merchants who are dormant, under performing, or eligible for growth - reactivation is your responsibility.
• Strategic Account Management
• Build deep relationships with store owners, managers, and operational staff to understand real-world needs and execute activation plans effectively.
• Conduct quarterly business reviews (QBRs) for top merchants, with data-driven insights, performance trends, and proposed growth plans.
• Be the single point of commercial escalation and accountability for your portfolio.
• Cross-Functional Collaboration
• Partner with Regional Growth Activators to align merchant campaigns with in-store activations and regional events.
• Work with Operations and Product teams to resolve onboarding issues, merchant training gaps, or feature requests.
• Provide merchant feedback to the Head of Merchant Growth for continuous product and messaging improvement.
• QuickSights & Zoho Discipline
• Track and report merchant growth activity 
• Maintain updated merchant notes and next steps in QuickSights and Zoho.
• Forecast monthly growth targets by account and flag any churn risks for intervention.
• This company is a remote working organisation however, on occasion, employees might be required to get together at a chosen location.
• Preference will be given to candidates residing in Cape Town Southern Suburbs & Atlantic Seaboard.

Requirements

• Solid experience in sales, customer success and marketing
• Fintech experience preferred
• Strong business acumen and experience with payment products
• Ability to interact with merchants and knowledge of the retail/hospitality industry
• Familiar with local retail/business offerings
• Ability to work remotely
• Ability to drive active participation and activity completion in an online environment.
• Commercially strategic - always thinking of growth
• Trusted advisor mindset to merchants
• Accountable and performance driven
• Comfortable working across marketing, product and ops
• Proactive and responsive
• Fluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights.)

Benefits

• Salary:R25 000 – R35 000 per month (dependent on candidate’s level of experience).
• An annual increase (after completing a full 12 months)
• 17 days leave – accumulating at the normal South African rate.
• Group Life cover
• Discovery Vitality
• Study assistance (we financially aid studies) 100% of courses under 6 months or 50% of courses over 6 months. All courses must lead to a certification.
• Crèche & pre-school allowance (R800 per child under the age of 4 and R400 per child under the age of 6).
• Quarterly socials