HC Ops Manager at PricewaterhouseCoopers (PwC)

Job Description & Summary

• At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
• Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
• Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job summary: 

• A Manager role within People Lifecycle is operationally focussed and will work alongside a range of teams in the UK People Function, as well as lead and coach a group of Senior Associates from joining PwC all the way through their careers with us. 

Key responsibilities: 

• Work closely with stakeholders across the People Function to drive the operationalisation of People related activity, including (but not limited to) Performance & Reward, Onboarding and First Five Years (graduate population) 
• Continuously improve the information (relating to People processes and policies) that PwC staff can access via knowledge articles 
• Effectively manage BAU projects 
• Become a Subject Matter Expert in a range of People Lifecycle activities, to effectively coach Senior Associates and also deal with complex queries/situations. 

Skills and competencies: 

• Experience in successfully managing projects, with the ability to manage competing priorities and multiple stakeholders. 
• Action-oriented, curious, flexible, and demonstrating an innovative approach to operational management, whilst working towards tight deadlines.  
• Strong technical capability in understanding data, utilising technology to create stronger outputs (proficiency in data visualisation tools such as Power BI desirable). 
• Experience with and knowledge of People Function technologies, HRIS and CRM systems, understanding how these operate within the People Function 
• Understanding of change management within a People function, including comms and culture strategy and implementation. 
• Strong written and verbal communicator with the ability to adapt and work in an agile environment.  
• Strong governance and administration capability in order to accurately maintain knowledge databases. 
• Significant networking skills, ability to influence widely and engage others outside the team onto the continuous improvement agenda. 
• Strong people management skills