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  • Posted: Oct 28, 2020
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
    Read more about this company


    Head Channel, Core Markets

    Job Purpose:

    Lead the Channel function in Transaction Product Services (CIB) for several Core Markets (including but not limited to Botswana, DRC, Ivory Coast, Mauritius, South Sudan, Tanzania and Zimbabwe) and ensure alignment with Group strategy


    • Manage the end to end solution, design and implementation of transacting platforms across digital and physical channels for TPS clients within the Core Markets in TPS. 
    • Ensure that all client service requirements are effectively executed through the respective operations teams in country.
    • Participate effectively within the Transactional Banking Client Teams (TBCT’)s to ensure client centric solutions and effective utilization of our channels, where necessary.
    • Drive the adoption of the digitisation agenda and contribute towards the TPS digitisation journey
    • Understand competitive landscape for Channel in the Core Markets and feed into the Group Channel Head, to develop Channel strategy for the markets.
    • Measure the performance of the implemented channel, fulfilment, service of the channel.
    • Measure the level of market share of the achievement in the core Markets against target levels as compared to competitors
    • Shape the customer experience across Transactional Bank across all touch point


    • Minimum: Bachelors degree
    • Preferred: Post Graduate degree in Business/Commerce


    • Transaction Banking and leadership experience, including product knowledge across Cash, Trade and Investor Services
    • Minimum work experience, with preferably 5+ years in a Leadership role in financial services with relevant client and/or geographical experience in the Africa Region. Ideally gained experience working across multiple geographic locations in a global organisation.
    • Accountable for managing a geographically operational and product risk portfolio, with desirable outcomes in Africa for Core Markets

    Method of Application

    Interested and qualified? Go to Standard Bank Group on to apply

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