Head: Payments at Absa South Africa

Job Summary

• To ensure that the Payments business area remains aligned to the dynamic changing context for payments in Africa and Globally and operates effectively to exceed customer and market requirements, support profitability as well as deliver the ambitious growth aspirations of RBB ARO. To translate the strategy into initiatives ensuring execution and delivery of the agreed capabilities and associated targets by partnering with country teams.

Job Description

Commercial Management

• Accountable for managing the commercial performance (P&L) and associated Key Value Drivers (KVDs) of the product across the product lifecycle in support of the business's high-level financial ambitions and Balance Sheet shape.

Payments Strategy

• Monitor global and local market trends finding new ways of developing and implementing new payments products and services. Continuously monitor market trends to identify opportunities and enhanced performance. Coordinate the actions or approval of the payments strategy to ensure alignment to policy or strategic direction changes. This should include providing knowledgeable review and recommendations for intended policy shifts ensuring that the context, analysis, and the views of the respective countries are collated and prioritised in a concise manner into the payments strategy for ARO. Translate the strategy into initiatives and projects to ensure execution and delivery of the agreed targets and that continued focus is maintained on the key deliverables.

Product Management

• Delivers a compelling and insights led Product Proposition offering that aligns to and enables the business and customer strategies. Manage the Payments product life cycle to ensure that the product mix to customers is optimal. Manage cost and revenue on a monthly basis to ensure targets as per the income statement are achieved.

Product Infrastructure

• Accountable for the entire end-to-end infrastructure (People, Process and Technology) on which the payments product runs to support the target customer experience whilst ensuring that the product remains commercially viable. Ensure efficient processes are available so that the product (delivery and support) and risk are managed. Establish and manage SLAs' with suppliers and service providers to ensure efficient and effective Payment functionality

People and Culture

• Builds and sustains a culture that aligns to the business's colleague experience to deliver the target customer experience and financial performance. This should also include continuous development of the ARO centre and country teams to improve the overall capability.

Control and Risk 

• Adhere to Country Payment Systems Regulations to participate in the payments market and review the risk and compliance profiles of the business unit on a regular basis. Identify and ensure representation at appropriate forums such as Payment Forums, Regulatory Forums, Risk Forums and Fraud Forums etc to represent Absa AROs interest, influence regulations and market changes and stay abreast of the changes. Ensure compliance by countries to all internal policies related to products/ payments such as NAPA, continuously monitor the potential impact of new procedures to always ensure adherence and avoid penalties. Managing risk potential and or actual losses to minimise fraud through other means such as technology, changes to processes, product enhancement and customer education.

Change Execution

• Utilising deep specialist Payment skills, lead work streams on key initiatives to ensure that these are managed and delivered on time.   

Education

• Bachelor's Degree: Accounting