Head, Retentions at Standard Bank Group

Job Description

• To lead and execute the client retention strategy across Business Banking by driving proactive engagement, reducing client attrition, and enhancing lifetime value through data-driven insights, strategic interventions, and cross-functional collaboration.
• Is accountable for embedding a culture of client-centricity, service excellence, and continuous improvement to ensure sustainable growth.

Qualification

• Business Commerce Degree

Experience 

• 8-10 years Experience in client retention, customer experience, or strategic marketing—preferably within financial services or banking
• Proven ability to lead cross-functional teams and drive client-centric strategies
• Strong background in data analytics, with experience in identifying attrition risks and measuring campaign effectiveness
• Demonstrated success in service recovery, client lifecycle management, and regulatory compliance
• Skilled in stakeholder engagement and influencing at executive level