Hospitality Manager at Joburg City Theatres

Minimum requirements 

• Grade 12 
• National Diploma (NQF 6) in hospitality management or related field. 
• Minimum of 3 years of experience in hospitality management. 
• Excellent communication, leadership and problem-solving skills.  

Primary function 

• Hospitality Manager is responsible for delivering exceptional guest experience, managing daily operations and driving business growth within Joburg City Theatres. Responsible for the coordination of all functions, conventions and any other events including liaising with all clients, ascertaining their requirements and coordinating these needs to ensure the successful execution of the function 

Key responsibilities: 

• Supervise and manage administration staff on all client visits and enquires, ensuring that all client files are up to date 
• Communicate on a regular basis with all new clients after the contracts have been opened to ensure client satisfaction is maintained from start to end 
• Lead and manage all client site visits, and empower new clients to book functions and rooms in Joburg City theatres 
• Manage the sales targets daily and report on sales targets achieved weekly 
• Plan and co-ordinate all events and functions with front of house staff 
• Supervise the service standards from start to end of event or function 
• Manage and co-ordinate all line staff during events 
• Conduct site inspections with the client on the various facilities available, advising and discussing the merits of the various options 
• Manage the companies function planner schedule ensuring that there are no double bookings and to communicate this regularly with all management 
• Supervise and assist at any special functions, should the function warrant this, which may also sometimes be out of normal working hours 
• Ensure that all events within Joburg Theatre complex & outdoor events run smoothly & are of high standard 
• Manage all revenue received, ensuring that all daily revenue is wrung up on the companies Point of sale system 
• Provide weekly client visit reports to senior management 
• Supervise the weekly forecasts of all venue and rooms availability 
• Manage all outstanding monies owed through events and functions 
• Manage an updated client database and constantly update whenever any new client visits
• Maintaining good guest, PCO’s and client relations 
• Attending meetings with all subordinates, ensuring a good flow of communication and feedback.