HR Operations Administration Supervisor/Team Leader at Servest SA

Job Context

• Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation.
• The HR Operations Administration Supervisor/ Team Leader is responsible for supervising the day-to-day activities of the HR Operations Administration team, whose responsibility is to deliver efficient and reliable back-office services that support frontline HR performance and colleague experience.
• The role ensures accurate HR data management, effective use of HR systems, timely reporting, and compliant administration of employee lifecycle processes, while identifying and implementing process improvements to enhance operational efficiency.

Minimum Requirements

• Qualifications: Bachelor’s degree in Human Resources, Business Administration, or a related field

Experience & Skills:

• 10 years proven experience as an HR Operations Supervisor or Team Leader, in a Centre of Excellence operating model.
• HRIS and HR systems experience, especially SAGE VIP People modules, for quick Reports extraction.
• Advanced MS Office skills – Excel, Word, Powerpoint.
• Strong knowledge of South African labour legislation (LRA, BCEA, EEA, SDA)
• High attention to detail and ability to meet deadlines

Competencies

• Leading and Supervising
• Planning and Organising
• Analysing and Reporting
• Working with People
• Delivering Results and Continuous Improvement

Duties & Responsibilities

Team Supervision

• Supervise and support a team of HR Operations Administrators
• Allocate work, provide coaching, and evaluate & monitor performance
• Ensure the team meets service delivery standards and turnaround times
• Support recruitment, onboarding, and development of team members

HR Operations Administration

• Oversee all back-office administration for the company:
• onboarding and offboarding processes, including documentation, benefits enrolment, system access, and tools of trade
• Coordinate employee terminations and exit processes
• Ensure accuracy and maintenance of employee records across HR systems (including Doc IT and SAGE)
• Support benefits administration and respond to employee queries
• Ensure compliance with South African labour legislation and internal policies
• Approve monthly payroll input submissions

HRIS Management

• Monitor HR systems performance and data integrity
• Maintain user access and coordinate system updates
• Provide basic system troubleshooting and user training
• Liaise with IT and system vendors where required
• Identify and implement opportunities to streamline HR processes
• Collaborate with payroll, People & Culture, and other departments

Reporting & Analytics

• Oversee HR reporting schedules and validate data accuracy
• Generate standard HR reports and maintain reporting templates
• Generate Standard Operating Procedures and Policies
• Ensure all documentation meet the Quality ISO standards
• Governance: Support audits and data requests
• Analyse HR data to identify trends and support decision-making
• Communicate HR policies and procedures to stakeholders

Closing Date

• 2026/01/05