Huawei Control Tower Manager at Bolloré Logistics

As a steering unit, the regional Control Tower Manager:

• Maintain business relationship with his/her counterpart by providing prompt and accurate answer, suggestion to improve quality service in both Freight forwarding and Supply Chain
• Supports Local CT agent if they face difficulty to complete their task
• Ensures Local CT agent fully complete and achieve their tasks on time
• Ensure that the CT and E2E principle are comprehended from the local management
• Ensure that the LCT is correctly set up and has the support of the local management
• Closely follow up local issue and management progress
• Ensures local Control Tower communicates frequently with his/her homologue

Job Function:

• Monitor and animate CT network
• Organize with his/her homologue performance review at regional level (Volume, KPI, Pending issue, Payment follow up, etc.) on monthly basis
• Drive regular workshop/meeting/conference call for implementation of a new process, to review performance, to gather all parties involved in issue together (local BL office, Huawei local office, BL origin)

Performance management

• BL performance
• Analyse performance, per country and at regional level. Alert local and regional management of any business failure
• Drive action plan at local level with regional management and local management support for any frequent or major Issue and frequent failure identified
• Organize CT audit with Global CT in order to identify process misunderstood or not achieve at local level. Frequency: Bi annual
• Publish regional performance on weekly, monthly and quarterly basis by email to customer regional, BL regional and local management
• Gather information needed (detailed in section 7 ) report from local CT, all CT origins and consolidate data in a regional report
• Assist Global CT in preparing QBR material

 Control Tower performance

• Monitor CT team tasks achievements
• Coordinate with Global CT, the CT audit and analyse result to define action plan to set up.
• Collect appraisal/feedback from customer’s station on BL service quality (CT + operation). Liaise with local and regional management to define action plan.
• Identify success, achievement, accomplished which can be shared and adopted in other countries, regions (Best practice sharing)
• Design with Global CT tools to monitor local CT performance (Internal KPI)

Business implementation

• Organize local CT training program
• Follow-up new business set up with implementation manager
• Drive CT audit after recent implementation to identify misunderstanding, omission for adjustment

Continuous Improvement

• Suggest new international routing (air, sea, rail,…), local corridor, customs process and share it with BL origin and customer
• Suggest optimization of supply chain process and IT system when possible
• Suggest new processes and develop some tools/reports to improve the LCT performance

Monitoring and data consolidation

• Risk management
• Identify major risk and highlight it to BL origin in order to organize contingency plan for International Transport
• Identify major risk and highlight it to BL local in order to organize contingency plan for operation and warehousing
• Consolidate risk calendar from the regional CT, the origin CT and gateway contact (CDG, etc…) in one master Risk calendar.

Issue management

• Monitor local CT follow up local pending issue, Issue event is created and updated in time in Planet. As support tool, the regional CT will receive automatic alert as soon as an Event has been created/modified/closed.
• If no solution is found locally, Regional CT will support the local CT and escalate the issue to regional management Global CT if needed.
• Alert /update Global CT and regional support if new of major Issues progress

KPI

• Collect from local CT, weekly, monthly and quarter KPI reports consolidated at regional level.
• Monitor data quality and respect of deadline publication
• Consolidate International Transport and destination reports
• Analyse KPI reports, highlight good and low performance
• Request regional, local CT to drive investigation for major operational failure
• Inform Global CT and regional support of major failure.

Payment Management

• Monitor latest regional payment (Overdue, reason of frequent invoice rejection: Invoice error, missing attached documentation)
• Support the LCT for all issues regarding the Huawei Transport management system (HTM)
• Suggest process optimization to the local credit control dept. if needed
• If needed can assist the credit control dept. in solving the payment issues by escalating to the customer counterpart.

Sales support & contract management

• Support the commercial departments for the local and regional RFQ reply
• Assist the local offices in the contract review and follow up

QHSE:

• Ensure housekeeping is completed in your environment or as per requirements
• Ensure all health and safety and environmental requirements are adhered to, or as per OHS Act and Company rules on site

Minimum Education and Experience Requirements:

• Must have 5-10 years Supply Chain management or Freight Forwarding and telecommuncations background
• Must speak English and Mandarin
• Project management skills
• Solid communication and interpersonal skills
• Team worker
• Pro-activeness
• Knowledge of Chinese business culture is an advantage
• Ability to work under pressure
• Customer oriented
• Good knowledge of Microsoft office (PPT skills, advance excel)