I.T Support Technician at Kagiso Media

IT Systems

• Provide desktop support, maintain, and develop Jacaranda FM’s IT systems and infrastructure.
• Install, maintain, and upgrade workstations to ensure optimal performance.
• Perform regular data backups and implement recovery procedures to safeguard information. 
• Manage Microsoft 365, Azure, and Mimecast user accounts, including mailbox configurations.
• Configure and maintain NAS storage systems to support data storage needs.
• Maintain an accurate inventory of IT assets and manage technical consumables.
• Monitor and manage internet and data security to protect organisational resources.

 Broadcasting 

• Provide first-line technical support for broadcast studios and reduce transmission downtime.
• Maintain and support broadcasting systems (RCS, NewsBoss).
• Assist with live studio operations, recordings, and podcast sessions.
• Update Standard Operating Procedures documentation and support business continuity testing.
• Offer Standby support for HQ and satellite studios. 

Facility Management 

• Support general building, security, and maintenance functions.
• Assist in managing service provider relationships ( e.g., Sentech, Telkom, Neotel, Zenprop).
• Maintain supplier database and support BEE compliance.
• Assist with technical maintenance, studio upkeep, and infrastructure upgrades.
• Help manage PBX systems, access control, and security cameras.
• Contribute to the development of a fault management system.

 General

• Participates as a member of the technical team.
• Contributes positively to the technical team and station.
• Execute any tasks that may reasonably be expected.
• Assist with loading of invoices onto procurement portal.

Requirements

• Post Matric qualification, with relevant technical course
• Heavy duty driving license

 SKILLS & EXPERIENCE

• M365, Azure user admin, Networking, Apple Mac OS and MS Windows experience.
• Familiarity with Mimecast and cloud backup services.
• Service Oriented knowledge.
• Knowledge of RCS, NewsBoss will be a bonus.
• Experience in Transmission, broadcasting and linking technologies.