ICT Project Manager at Development Bank of Southern Africa (DBSA)

• The ICT Project Manager (PM) will implement Information Technology (IT) initiatives that improve cost effectiveness, service quality, and business efficiency in a constantly changing environment. The Project Manager will take lead in the project management of information systems to support the organisation’s internal and external business operations and models.

Key Responsibilities    
ICT Project Initiation

• Contribute to strategic and tactical planning, development, evaluation and coordination of the information and technology systems for the DBSA.
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitors receivables for project.
• Contribute towards development of enterprise systems architecture.
• Communicate ICT implementation plans and policies to project sponsors.
• Implement appropriate ICT project progress reporting to the project sponsor and project team.
• Research and evaluate alternatives for the enhancement or re-engineering of Information Technology projects.
• Implement an appropriate Information Technology Governance Framework and ensure compliance to this framework.

Project Management

• Prepare procurement documents and project service level agreements in line with the overall Service Level Agreement of the bank.
• Identify and schedule project deliverables, milestones, and required activities and tasks.
• Establish a work plan and staffing for project activities, iterations or phases.
• Plan and manage day-to-day project operations in relation to utilisation of resources, ensuring delivery within approved scope, budget, and timelines.
• Direct and coordinate the activities of the project team to ensure that projects progress on schedule and within budget.
• Track and control project budgets, weekly expenses and benefits realisation.
• Prepare and present progress reports and motivations to the team and project sponsors.
• Perform risk assessments and implement mitigation plans.
• Manage business and ICT transition activities, including acceptance testing, training, change management, post-implementation support, and the handover of ICT services and solutions to operational support teams.
• Monitor and validate pricing model and billing procedures.
• Maintain compliance with internal standards, external accreditation requirements, and legal obligations.
• Implement the project communication plan by facilitating regular team and stakeholder engagements to ensure alignment with project sponsors and stakeholders.
• Conduct post-project evaluations to capture lessons learned and improve future project outcomes.

Key Measures/KPIs

• Accurate revenue recognition with timely invoicing and effective monitoring of receivables.
• Alignment of project outcomes with business objectives and project management lifecycle principles.
• On-time, within-scope, and within-budget delivery of projects.
• Quality and consistency of project information, ensuring accuracy, integrity, and standardisation across the bank.

Expertise & Technical Competencies    
Minimum Requirements:

• A Bachelors Degree in ICT, Commerce, Project / Programme Management or Engineering.
• Project Management qualification (PMBOK or Prince or Similar).
• A minimum of 7 years’ experience in the management of Information and Communication Technology and/or business projects.
• A minimum of 5 years in managing medium to large sized projects in an Information and Communication Technology environment.

TECHNICAL COMPETENCIES

Project Management

• Initiates project plans and secures resources for projects that span area or department boundaries.
• Uses estimating techniques and develops project risk management approaches.
• Has an in-depth and practical understanding of how to maximize the effectiveness of project teams.

Planning & Organizing

• Is relied on to helps other plan and organise their workload.
• Uses effectively advance time management processes to deal with high workload and tight deadlines.
• Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
• Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and replanning

Negotiation Skills

• Understands and can apply basic negotiating skills and techniques, e.g., obtaining a full understanding of the other party's agenda and needs before disclosing own perspectives.
• Possesses an understanding of various unspoken communications from other parties and can decipher hidden agendas.
• Is able to successfully conclude negotiations which require the development of an emotional as well as factual argument.
• Is able to develop mutually beneficial potential solutions.

Written Communication

• Understands that different writing styles are required for different documents or audiences.
• Write effective correspondence, prepares questions and reports, statements of circumstance and briefing notes.
• Reviews others’ documents for clarity and impact.
• Has a solid mastery of writing principles such as grammar, sentence construction etc.

Required Personal Attributes    
BEHAVIOURAL COMPETENCIES

Information Seeking and Analysis

• Breaks down problems into simple lists of tasks or activities
• Investigates the problem or situation beyond routine questioning.

Impact and Influence

• Includes careful preparation of data for presentation.
• Makes two or more different arguments or points in a presentation or a discussion.

Achievement Orientation

• Focuses on new or more effective ways of improving own work and meeting targets.
• Focuses on raising quality, customer satisfaction and revenues.
• Formulates own objectives and action plans in order to achieve a measurable improvement in the future.
• Makes specific changes to systems and processes in order to improve efficiency and quality.

Self-Awareness & Self Control

• Ignores angering actions and continues a conversation or task. May leave temporarily to withhold emotions, then return immediately to continue.
• Feels strong emotions in the course of a conversation or other task, such as anger, extreme frustration, or high stress; holds the emotions back, and continues to act calmly.

Decisiveness

• Acts promptly to address urgent needs, taking quickly those decisions which need to be taken.
• Thinks on their feet when necessary.
• Changes his/her perception, ideas or alters normal procedures to fit a specific situation to get a job done and/or meet company goals.
• Assesses available information to reach a clear view of key options and selects the best option at the time.