ICT Specialist at The Universal Service and Access Agency of South Africa (USAASA)

Key output: 

• Network Design, update and maintain the Agency’s IT Architecture (LANs, WANs, and wireless networks, including servers, routers, hubs, switches and other hardware); Integrate VOIP systems on the Agency network;
• Design and implement Server infrastructure; Monitors the server on a 24 hours basis; Make recommendation to management on the state of the ICT infrastructure; Lead network infrastructure projects and sub-projects in accordance with IT and project management frameworks and guidelines;
• Monitor and test network performance and provide network performance statistics and reports; Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information; Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records;
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information; Provide 3rd line support 

Systems Administration 

• Configuration and support of the Agency’s website and Intranet; Configuration of SharePoint system; and Maintenance, creation of users and management of Exchange 2010 and AD. 

Governance, Security and Planning 

• Assist in drafting of Standards, Policies to govern the IT function Involved in evaluation, planning, PoC, testing and implementation of various security related products such as representative on Microsoft Patch Council and role in patch management, approval, testing and distribution; Documentation of technical specifications and DR requirements;
• Ensure a project management approach to all activities is maintained; Provide technical assistance in the selection, configuration and maintenance of anti-virus, anti-spy ware, patch management and host-based protection of servers, workstations and network devices; Installation, configuration and support on anti-virus, software to protect the Agency’s data and systems; Plan design, implementation and support of new Technologies; Problem management;
• Backups of data and systems according to the approved Backup Policies and Procedures; Change management; Monitoring of events and alerts, as well as escalation and investigation around them; Perform root-cause analysis for all IT incidents and record on the Service Desk system; Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery; Implement monitoring and improvement activities to ensure compliance with both internal security policies and applicable laws and regulations;
• Implement adequate IT security controls, processes and systems to ensure effective detection and management of IT security risks; Assume overall responsibility for setting policies, standards, procedures and guidelines to ensure the protection of the organization’s information technology assets such as data, information, software, and hardware; Conduct research on network products, services, protocols, and standards to remain abreast of developments in the security industry. 

Project Management 

• Delivery according to agreed project scope of work; Maintain high standard of project implementation; Follow up on users after projects were implemented; and ensure all assigned projects are completed within the Project SLA

Requirements:

• Matric
• NQF level 7 National Diploma or Degree in IT 
• Specialization in Network Engineering or Computer Networking or Computer Software or computer Systems Engineering, enterprise architecture and IT Infrastructure management. 
• CompTIA A+ 
• A+, N+, and MCSE 2008 with AD 2008 and Exchange Server 2007 or higher 
• CCNA, CNE or IT related diploma will be advantageous 
• ITIL V3 and Cobit Essentials 
• Minimum of 4 to 7 years ICT experience in the whereby at least 4 years is in the similar role.