Implementation Analyst at Crayon

Role Description

Implementation Analyst is a technical resource responsible for supporting implementation consultants and the overall team during new product or service implementations. The role also includes, but not limited to support of configuration related tasks, coordination of deliverables, reporting, training materials and other implementation related documents.

Salary

R40,000 per month (Negotiable based on experience)

Responsibilities

• Gathering, evaluating and organizing project or client deliverables to prepare information for implementation
• Coordinating implementation meetings and calls with clients as well as other internal departments
• Producing and delivering reports based on client criteria
• Developing training materials and implementation documentation
• Designing PPT presentations for client business reviews or other topical requirements
• System configuration and testing
• Coordinate and produce materials for new user training activities
• Interface with Product Development team to define and convey requests for new system features
• Interface with Customer Success and other relevant departments responsible for client support to achieve client and/or department objectives
• Maintain/update departmental templates and tools when new releases occur or business practices change
• Track time towards implementation projects
• Generation and handover of operating procedures for operational readiness

Requirements

• Bachelors in Computer Science or similar area of study with 1-3 years of relevant experience or 4+ years of relevant work experience
• Solid technological aptitude or the ability to learn new technology
• Experience with ACi products and software
• Understanding of basic database concepts (Beneficial)
• Experience using Project methodologies
• Account and/or project management experience a plus
• Possess strong organizational and analytical skills to prepare data for configuration and to process data into actionable reports
• Experience/expertise in office productivity tools such as MS Excel, Word and PowerPoint
• Demonstrated aptitude for learning and applying new technologies and applying general and industry specific business knowledge in a fast paced, analytical and team-oriented environment
• Must be able to articulate information with solid communication skills
• Focus on excellent customer service
• Ability to manage multiple projects, responsibilities and competing priorities in a fast-paced environment
• Ability to work independently with strong organization skills, discipline, and persistence
• Possesses a confident, polished and professional demeanour worthy of corporate clientele