Implementation Specialist - South Africa at LexisNexis

Responsibilities:

• Work with various customer roles to design and implement technical solutions that increase product adoption and ease of use such as Single Sign On and API/permalinks, as well as solutions that support cost recovery for customers.
• Clearly explain various configuration options and the related implications of each solution to multiple parties
• Proactively consider risks related to unique configurations, system limitations, and resources and create proactive resolution plans.
• Maintain awareness of and adherence to security protocols.
• Execute and test solutions while coordinating all steps with customers and internal partners.
• Document all relevant actions and configurations for consideration by those performing various fulfillment, customer support and troubleshooting functions.
• Apply technical knowledge of networks, systems and modern authentication methods (including SAML and OpenID) to implement value-added services, establish protocols, and guide support functions.
• Communicate throughout implementation with all stakeholders, establishing milestones, critical decision points, and expectations for achieving outcomes that delight our customers.

Requirements:

• Multi-Lingual: Dutch, German, English highly preferred
• BS in Computer Science or Business (or related degree or equivalent experience).
• 3+ years of experience deploying authentication with modern methods including SAML and OIDC.
• 5+ years in customer facing role, implementing technical services or applications.
• Strong written and verbal communication skills and presentation skills. 
• Strong business and technical acumen. Experience working with highly educated markets.
• Excellent analytical and problem-solving skills, strong attention to detail, and process orientation.