Information Technology Support Officer at Averda

About the job
#WeAreAverda

About us:

• Averda is the leading provider of waste management services to the emerging markets. For over 35 years, Averda has been continuously improving living and working environments for millions of people by providing effective and transformative city cleaning and waste management services. As urban populations continue to boom across Africa, Asia, and the Middle East, Averda is uniquely placed to work with fast-growing countries to develop long term and sustainable waste management solutions for cities and expanding urban centres.
• Averda’s waste management solutions are optimised for roll-out across municipalities, governments, and companies in emerging markets.
• Averda now has more than 12,000 employees from 62 different nationalities with its headquarters in Dubai and regional operations centres in Abu Dhabi, Johannesburg, and Casablanca.
• Our Mission: To be the largest, most innovative, most adventurous waste management company in the developing world.
• Our Vision: Cleaner world; better lives
• Our Values: Deliver, Care, Inspire

The Opportunity – IT Support Officer | Cape Town

·      The IT Support Officer will be responsible for overseeing IT infrastructure and support to end users. Ensure all local end users requirements, requests, incidents are logged and responded in timely manner via service desk ticketing system.

·      Provides support via email, telephone and 3rd party remote software or on-site support if required.

·      Collaborates with Tier-2 and Tier-3 support in resolving level one technical issues.

·      Diagnosing end -user’s technical issues and provide resolution on timely manner.

·      Configure and set up of workstations and peripherals for new joiners on ahead of a time.

·      Installation of approved and authorized software to laptops and desktops as per IT standards.

·      Document solutions, reports and maintain IT assets inventory.

·      Monitor printers, security cameras and other networking devices.

·      Ensure a high level of customer service and support to end users.

·      Provides induction and train users related to IT equipment and applications.

Your Experience

• ·      Minimum 4 years’ experience in a similar role

Your Qualifications & Knowledge

• Grade 12
• Microsoft Certified MCSE (advantageous)
• IT Qualification/ any other formal IT related studies will be advantageous
• MS Office (Outlook, Word & Excel)
• A+ and N+ Certification (requirement)
• Microsoft Support Qualifications
• Microsoft Windows Server Roles & Functions
• Administration and support skills

Technical Competency

• Active Directory
• Exchange
• Office 365 and Microsoft Technologies
• Root Cause Analysis
• Network & Telephony