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For over 35 years, averda has been a global provider of integrated waste management services. averda’s extensive service portfolio helps address a broad range of environmental needs, including cleaning and collecting, recovering and recycling, and diverting and disposing of all forms of solid and liquid waste for all industries. averda’s numerous...
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The Opportunity – IT Support Officer | Cape Town
· The IT Support Officer will be responsible for overseeing IT infrastructure and support to end users. Ensure all local end users requirements, requests, incidents are logged and responded in timely manner via service desk ticketing system.
· Provides support via email, telephone and 3rd party remote software or on-site support if required.
· Collaborates with Tier-2 and Tier-3 support in resolving level one technical issues.
· Diagnosing end -user’s technical issues and provide resolution on timely manner.
· Configure and set up of workstations and peripherals for new joiners on ahead of a time.
· Installation of approved and authorized software to laptops and desktops as per IT standards.
· Document solutions, reports and maintain IT assets inventory.
· Monitor printers, security cameras and other networking devices.
· Ensure a high level of customer service and support to end users.
· Provides induction and train users related to IT equipment and applications.
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