Infrastructure Consultant at Decision Inc.

What Will You Do?

Responsibilities include, but are not limited to:

• Provide sales support when needed:
• Contribute to the development of statement of work and scope documents for the technical component of a prospect
• Participate in a team completing a Request for Information (RFI), Request for Proposal (RFP) or Request for Quote (RFQ) when the infrastructure requirements of a prospect
• Perform on-site technical services for implementation projects, including but not limited to:
• Create and develop technical design specifications as well as costing thereof for the infrastructure
• Perform infrastructure related tasks like code deployment and maintenance of the environments
• Produce training on the technical aspects as required
• Participate in project quality assurance processes as appropriate
• Perform ongoing support technical services to existing clients:
• Via email/phone/remote support and on-site visits
• Fulfill SLA requirements
• Upgrades:
• Assist in preparation of costing and timelines
• Perform upgrade technical services in accordance with upgrade principles and approved methodologies

Perform admin functions:

• Document services rendered using Decision Inc.’s time and expense billing system and other project management templates in a timeous fashion
• Meet productivity and efficiency standards (billable hours)
• Participate in the development and continual refinement of the ERP technical and implementation standards, tools and documents
• Participate in the development and continual refinement of code promotion processes and standards
• Use internal systems and processes to record client interactions
• Dynamics Product knowledge:
• Attain product certifications as deemed necessary by Microsoft and/or Decision Inc.
• Maintain technical product knowledge on upcoming product releases

Who Do You Need to Be?

• Certification on MS SQL Server and MS Dynamics D365 for Operations (Deployment)
• Minimum 5 years’ ERP technical experience and 3 years product experience
• Experience in Dynamics installations and/or upgrades
• Ability to translate theoretical and practical industry experience to creatively address client business/application requirements
• Advance skills in MS SQL Server and Azure technology will be an advantage
• MS Excel Intermediate Level is a requirement
• Basic knowledge of other Microsoft Office tools is a requirement