Internal Client Service- People & Purpose- Talent & Organizational Effectiveness Lead (Audit & Assurance) at Deloitte

Job Description
Purpose of the Role 

• To create, own and deliver on the overall Talent Strategy for Deloitte Audit and Assurance  (including HR, Recruitment, Learning and Operations management across Consulting Africa, through the effective delegation and management of the team’s delivery to the business and leadership team.    
• To ensure that the People & Purpose  Team delivers an integrated and seamless service which is aligned with the service line business strategy.

Key Performance Areas:

 Strategic Impact:

• Understands the business mandate and communicates this effectively to the team / Establishes and maintains external business relationships within area of expertise to collaborate on, understand and share best practice / Based on expertise and experience, advises and supports Service Line leadership in identification and implementation of innovative solutions to issues arising within area of expertise
• This role leads and owns the development and delivery of the overall Talent strategy for HR, Learning, Operations and Recruitment for Deloitte Consulting Africa / Directs implementation of strategy within area of expertise through a detailed plan / Supports leadership in achievement of overall Firm’s strategic objectives. This also includes the transformation agenda, the D&I agenda, the attraction of scarce skills agenda, the technical learning agenda, support of the professional learning agenda, as well as the staffing agenda for DC, which is a global mandate. Builds strong professional relationships across Deloitte Service Line leadership levels to understand varying needs of different areas. The incumbent of this role is expected to have knowledge of the leadership across Deloitte, as well as in-depth knowledge of the various service area offerings in DC specifically to enable HR, recruitment, learning and operations.

Internal Client Impact: 

• Oversees the delivery of a significant area of Deloitte’s People & Purpose (P&P) collaborating with other specialised areas within P&P centres of excellence like SAP, Reward, Risk Independence and Legal (RIL) and central Learning / Provides support to Service Line CEO and COO on strategic / complex technical issues that include partner matters like running partner performance reviews, assisting in poor performance of directors, director misconduct and strategic guidance on complex talent needs which need translation into outsourced strategy models and platforms which are used internally in DC / Acts as sounding board to teams on business decisions and direction as needed.
• This includes both the C-suite leadership in DC, as well as the DC P&P  team / Develops thought leadership within area of expertise and shares knowledge through internal presentations, and to team for delivery improvement.

Operational Effectiveness:  

• Maintains high level oversight of all change initiatives, implementation of projects, quality and timeliness of team delivery which includes performance review deadlines, turnaround times in recruitment, quality and quantity of learning programmes.
• This also relates to all global projects across the People and Purpose  (P&P) offerings that roll out in DC / Provides teams with expert advice in terms of strategic business partnering, direction and recognition to team / Provides own Service Line leadership in this case, the Talent Partner and COO, with status of delivery across the business for reporting purposes / Oversees risk issues within area of responsibility and address non-compliance as a matter of urgency.
• This role has increased in the last year owing to tighter and more stringent Risk, Independence and Legal requirements in both HR and Recruitment e.g. team lifts done from other firms / Drives Deloitte values of exceptional service to internal clients, growing the firm’s brand and talent development.

Development / Growth of Team:  

• Identifies, recruits, mentors and develops managerial offering team members / Acts as counsellor to Senior Manager / Manager employees within Service Line ensuring effective coaching and guidance in development and career growth (may act as counsellor to employees from other Service Lines).
• This role has a Senior Manager reporting to it – both the executive search role and our senior manager for Recruitment / Develops effective relationships with key talent and ensure they are well supported in their career growth / Maintains robust succession plan for all senior / critical resources, depending on the profile / need expertise / Empowers existing senior managers / managers through effective delegation / Provides consistent recognition and encouragement to teams and leads by example / Demonstrates commitment to transformation agenda of the firm.

Budgets and Cost Containment:  

Provides annual budget for People and Purpose  (P&P) to LeadCo / Manages Audit and Assurance  P&P budget ensuring no overruns and approving overall expenses and costs.
Differentiators for this specific role:

• The incumbent of this role is responsible for the full Talent Portfolio of Deloitte Consulting Africa, which includes HR, Recruitment, Learning and Operations
• This role requires the individual to analyse, ideate, and create Talent solutions for business with oftentimes vague and ambiguous information provided to ensure a distinctive talent experience from recruitment, through development, global projects, retention and eventual alumni status
• The incumbent will be required to negotiate with external vendors and suppliers as required, in agreeing upon rates, fees and contract terms acceptable to DC as a whole      
• This role requires the individual to be able to operate and make an impact broader than just the Consulting role, as leadership expects this individual to contribute towards and lead projects (like Resource Management) and initiatives (like MADC), and facilitate at events (like the Management Summit and various internal courses), that impact positively on the firm as a collective
• The role is responsible for the full HR value chain
• Recruitment of the best talent to meet Consulting’s aggressive growth targets including the ideation and roll out of graduate programme across Consulting
• Development of talent through roles, curricula and liaising on Deloitte University programmes, material and best practice
• Retention of top talent through specific initiatives as well as having an in-depth understanding of remuneration and EVP
• Implementation of DC specific projects with significant impact on the business
• Development and retention of Transformation Talent
• Running full performance and reward process start to end for Consulting with complicated structures and natures of individual contracts including the director body
• A key area of responsibility of this role is problem solving as Leadership expects that this role take full responsibility for problem solving across value chain to ensure undisputed leadership in the support functions
• Internal client relationships are deliberately built, maintained and grown to ensure success in role
• This specific role is driven by relationships that span across both the business and the Talent practices
• This role requires ownership and responsibility for dynamic problem solving to meet a very agile business

Core Professional Technical / Behavioural Capabilities

• Expert in field with excellent industry and business knowledge
• Demonstrated leadership skills
• Ability to interpret, communicate and implement strategy
• Demonstrated execution of complex projects within timeframes and cost
• Experienced in development and delivery of professional presentations
• Excellent report writing skills
• Solid financial knowledge
• Exceptional communication skills, both written and verbal
• Strong interpersonal and relationship building skills
• Excellent mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Highly adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Excellent problem solving ability
• Exceptional business acumen

Qualifications
Qualifications and Experience Required

• Bachelors Degree, Honours Degree
• Postgraduate qualification (relevant to Service Area / Business Management, etc.) - Preferred

Experience Required

• A minimum of 12+ years’ experience within the relevant function
• At least 5+ years in a senior management role
• Academic & extensive, deep knowledge of the full function HR Value Chain, with an ability to apply knowledge to resolve the most complex business issues

Additional Information

• ​Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.