Internal Sales Engineer at Air Products South Africa

Key Overview and Responsibilities

• The Internal Sales Engineer will be responsible for customer service, administration, and sales support-related duties for Specialty Gas Sales products such as BIP, Liquid helium, imported & exported, and customer-owned cylinders.

The key areas of responsibility for this role which include but are not limited to:

• Capturing of sales quotes on JDE 9.1, pro-forma invoices, and sales proposals.
• Raising and capturing MRs on JDE for local customers and outright purchases.
• Responsible for processing sales orders manually and telephonically.
• Raising purchase orders on JDE (OR, OL, OK).
• Forwarding of commercial correspondence to relevant recipients.
• Completion of relevant documentation and correspondence.
• Follow up on routine documentation approval status and customer queries.
• Quoting standard & non-standard gases and current prices on customer’s request.
• Handling queries on imports, exports, stock lists and pricing.
• Responsible for general internal spec sales and general administrative responsibilities.
• Provide support to the Sales Engineers and Sales Manager.
• Calling on existing customers.
• Support regions with import mixtures, equipment and canister inquiries.

Essential Requirements

• Must have a completed Matric/Grade 12 qualification.
• Minimum of 3 years’ experience in sales, customer service and administration.
• Must be customer service-orientated in a commercial environment.
• Proven ability to negotiate at high levels and build strong relationships.
• Must have good organisational & communication skills.
• Must have good administrative skills and excellent attention to detail.
• Proficiency with MS Office packages; and experience on JDE will be advantageous.
• Valid driver’s license with own reliable vehicle.