Internal Services Broker - Cape Town at FNB South Africa

Purpose

• Maintaining client relationships, providing control related advice to clients and managing policy changes.

Experience and Qualifications

• Minimum Qualification : Grade 12 plus tertiary qualification
• Experience : 2-3 years banking experience
• Person must not be an unrehabilitated insolvent

Responsibilities

• Achieve net profit growth for Group
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, and senior staff members
• Manage existing clients and grow portfolio through policy changes and renewals.
• Resolve all customer queries efficiently, and within agreed timelines
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Manage own development to increase own competencies