Internal Vacancy: Collections Agent (Fully Remote) at Webafrica

About the Job

Description

Are you precise to a fault? Do out-of-date accounts make you twitch? Are you a number-savvy perfectionist with great people skills?

We have just the job for you.

Webafrica is on the hunt for a collections agent with a hawk-eye for detail, a flare for finance and a gift for collections and credit control.

Is this you? Yes? Then get in touch!

We are waiting!

Requirements

Minimum Requirements

• Matric
• Basic understanding of delinquent accounts and hand overs to legal
• MS Office Skills - (intermediate)
• Previous collections experience within an ISP environment (will be an advantage)
• 3 Year call centre experience
• 2-5 Year credit control experience
• Financial Transactions knowledge (basic credits and debits, understanding of overdue/due/total balances)
• Basic understanding of a debtor's age analysis
• PREFERENCE WILL BE GIVEN TO CANDIDATES WITH A FIBRE INTERNET CONNECTION AT HOME

Ideal requirements

• Credit Management (advantageous)
• National Credit Agreements Act (advantageous)

Key competencies

• Excellent verbal and written communication skills
• Customer focused and brand aware
• Ability to learn continuously
• Strong administrative skills
• Time Management Skills
• Negotiation Skills
• Discipline/respect for confidentiality
  • Excellent analytical abilities
  • Attention to detail
  • Deadline driven
  • Customer service orientated

Key Performance Areas (KPA’s) (specific duties)

• Daily collections on overdue and delinquent accounts
• Collecting via telephone, email and sms
• Manage payment arrangements
• Allocations of payments
• Suspending of respective clients in line with terms offered
• Preparation of delinquent accounts list
• Management of ‘final notice’ process
• Listing of delinquent accounts with credit bureau
• Reporting on delinquent book
• Ad-hoc reporting and reconciliations

The position includes but is not limited to the above KPA’s