Internship Programme (Operations Excellence Analyst) at Bufallo International Logistics

About the Role

• The Operations Excellence Analyst is part of a newly established Efficiency Committee, acting as an internal operations governance and improvement function.
• This role reports directly to the Head of the Efficiency Committee.
• The role focuses on process mapping, SOP development, basic data analysis, KPI design, and operational audits, with the objective of improving efficiency, accountability, and execution quality across business units.
• The position is fact-based, process-oriented, and independent, working closely with frontline teams, management, HR, and senior leadership.
• This role is suitable for final-year university students or recent graduates who demonstrate strong learning ability, responsibility, and adaptability in a fast-changing operational environment.

Key Responsibilities
Process & SOP Development

• Work on-site with operational teams to understand day-to-day workflows
• Map end-to-end processes for key roles and functions
• Identify process gaps, risks, inefficiencies, and handover issues
• Develop and standardize SOPs, workflow diagrams, and operating guidelines

Data & Basic Performance Analysis

• Review and understand operational data reports and dashboards
• Identify key operational data points and performance indicators
• Perform basic data analysis to support operational review and improvement
• Assist in linking data findings to measurable operational outcomes (efficiency, accuracy, compliance)
• Prepare structured reports with clear, evidence-based conclusions

KPI Design & Management Support

• Support management in defining clear, measurable, and actionable KPIs
• Assist in explaining KPI logic, measurement methodology, and operational impact
• Support departments in aligning KPIs with operational processes and execution

Operational Audit & Review

• Conduct on-site operational checks and data-based reviews,The role requires regular presence in operational areas to observe actual execution
• Track KPI execution and identify deviations
• Assist in identifying root causes of operational issues and non-compliance
• Support follow-up reviews and improvement actions

Cross-functional Communication & Governance Support

• Communicate findings clearly and professionally to business teams
• Provide documented operational evidence to HR and management when required
• Support management discussions with fact-based analysis and reporting
• Maintain objectivity and independence in all operational reviews

Requirements
Education

• Final-year university student or recent graduate
• Bachelor’s degree
• Data & Computer Skills
• Basic data analysis ability:
• Able to read, understand, and interpret data reports
• Able to conduct simple data analysis to support operational review
• Proficient in computer operations, especially:
• Excel (basic formulas, data organisation, simple analysis)
• PowerPoint or similar reporting tools
• Ability to quickly learn internal systems and operational tools
• Language Skills
• Fluent English (spoken and written)

Core Qualities

• Strong sense of responsibility
• Strong learning ability
• Ability to adapt to a fast-changing operational environment