IT Administrator & Support Professional at Phoenix Recruitment

• Luxury Hotel Group based in Sea Point is looking for an experienced IT Administrator & Support Professional to maintain a stable, secure and guest-ready technology environment across two hotel properties.
• The successful candidate will support PMS, POS, Wi-Fi, networks, user access, hardware and software, delivering responsive technical assistance to guest-facing and back-of-house teams.

Duties:

• Provide first-line and second-line IT support across Front Office, Reservations, Finance, Housekeeping, Spa, Food & Beverage and Administration.
• Support Protel PMS users, administer access rights, troubleshoot issues and escalate technical concerns to vendors.
• Administer workstations, printers, telephones, mobile devices, email accounts, user profiles and software access.
• Support hotel Wi-Fi, network connectivity, POS interfaces and CCTV-related support requirements.
• Assist with guest technology requests promptly and professionally.
• Maintain IT asset registers, licensing records, equipment logs and support tickets.
• Assist with system setup, new user onboarding, password resets and hardware deployment.
• Coordinate vendors supporting PMS, POS, internet, telephony, access control and IT infrastructure.
• Maintain data security, appropriate system access and responsible technology use.
• Prioritise urgent operational issues while maintaining accurate documentation and follow-through.

Requirements:

• Minimum 2–3 years’ experience in hotel IT support, systems administration or hospitality technology support.
• Currently employed in a similar role within a 4-star luxury or 5-star luxury hotel environment.
• Protel PMS experience is essential.
• Strong knowledge of Microsoft 365, Windows environments, networking basics, printers and hardware troubleshooting.
• Ability to support guest-facing and back-of-house technology requirements.
• Eligibility to work in South Africa.
• International or internationally branded hotel experience would be highly advantageous.
• Hotel pre-opening experience would be advantageous.
• Experience supporting POS systems, telephony, access control or CCTV would be advantageous.
• A relevant IT certification would be beneficial.
• A patient, calm and service-minded approach.
• Strong troubleshooting, documentation and organisational skills.
• Ability to prioritise urgent requests and work effectively across departments and with vendors.
• A strong commitment to data protection, access control and system integrity.

Closing Date: 30 Nov 2026