IT Application Support (Fixed term – 3 months) – Information Technology - Johannesburg at Bowmans (Law Firm)

Purpose:

Provide ongoing software support, troubleshooting and analysing issues and solutions. This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills. The successful candidate will be a highly motivated, self-starter, who has a passion for excellence and values integrity, innovation and success.

Experience and Qualifications:

• Minimum of 3 years’ experience as an Software Support Specialist
• Tertiary qualification
• High level of proficiency in Microsoft Office 2016 and Office 365 essential
• Experience with eLearning and familiarity with WebEx, would be advantageous but is not essential.

Advantageous

• Working knowledge of Elite 3e, Lexis Nexis Interaction, Worksite environment and Cornerstone LMS administration and Articulate Storyline.

Key Accountabilities:

Application Support   

• Respond to help desk software queries
• Provide guidance and share knowledge with IT team
• Assist with general help desk calls and queries

Admin and functional support

• Assist with editing and publishing solutions to software queries

LMS admin and support

• Assign courses on LMS
• Manage the IT training calendar
• Assign learning material on LMS

Assisting with developing of Training Material & Solutions     

• Receive guidelines for training material from IT manager.
• Compile training material and other documents like handouts, quick reference guides and training exercises.
• Maintain existing documentation to reflect software application changes.
• Obtain sign off from IT manager

New/updated Products

• Conduct proof of concept testing of new templates and products.
• Understand all core components of what is included in each integrated product.

IT Projects       

• Contribute to IT Projects where required.

Research       

• Conduct research into the latest trends, technologies, methodologies, and products in workplace learning and present this research to relevant stakeholders.

Relationship Building  

• Develop relationships with levels of staff as a trusted resource.
• Have open and transparent communication between all members of the IT team

Competencies:

• Analytical Thinking
• Client Focus
• Initiative
• Interactive communication
• Problem solving
• Resilience
• Teamwork