IT Business Analyst at Rand Merchant Bank

To gather and analyse information based on business requirements and design solutions to drive strategic imperatives, projects and change initiatives across the bank and act as a conduit between business and technical teams to ensure business needs are translated into technical requirements where necessary.

Responsibilities  

• Facilitate one-on-one or group workshops to elicit, analyse, communicate and validate requirements for changes to business processes and policies and, where relevant, IT systems
• Analyse existing processes and facilitate improvements with stakeholders
• Analyse and model data and data requirements where applicable
• Document business/functional requirements
• Conduct a gap analysis to identify the most feasible solution to meet requirements
• Work with business stakeholders to define metrics/performance goals and acceptance criteria for solution and ensure the implementation of the requirements
• Translate business needs into detailed business information and data, requirements, functional, integration and process specifications
• Clarify the business requirements, technical solutions and functional/process specifications for relevant stakeholders
• Work with project team to define metrics/performance goals and acceptance criteria for solution and system and ensure the implementation of the requirements
• Coordinate and, where required, participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications
• Participate in post project implementation review
• Provide input into compiling or write system manuals where required
• Compile training material and provide end-user training to stakeholders where relevant
• Prioritize requirements (critical and non-critical) with Project Manager to identify project deliverables and time frames
• Configure various systems to meet requirements
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipates consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems, queries and complaints
• Adapt communication styles to meet the needs of different audiences

Qualifications and Experience  

• Minimum relevant Degree (e.g. B.Com, BSc Information Systems or Engineering) is advantageous
• Business Analyst Diploma (Advantageous)
• Certified Business Analyst Minimum 2+ years relevant experience in a Business Analyst role
• Experience in a banking environment is advantageous

Competencies:

• Analysis and Attention to detail
• Customer Service Orientation
• Process and Technology Competence
• Planning and organising