IT Business Analyst at RMB - Rand Merchant Bank

Job Description

To design, specify, build, configure and test solutions for delivering the necessary capability to business that enables quality solutions and a client centric orientation These include pricing and risk management solutions along with their related IT processes

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Facilitate one-on-one or group workshops to elicit analyse communicate and validate requirements for changes to business processes and policies and where relevant IT systems
• Analyse dashboard statistics daily, weekly and monthly to improve productivity
• Collate data and submit reports as required
• Follow up to ensure flagged issues are resolved and closed-out
• Utilise data to improve efficiency and reduce errors
• Continually identify opportunities to enhance reporting efficiencies
• Demonstrate urgency and initiative in handling and resolving queries
• Follow correct escalation processes in handling client complaints
• Follow through to ensure queries are promptly and efficiently resolved
• Inspire a culture of pride in the RMB brand services and products always act to preserve and enhance brand value behaving in a way that delivers on the brand promise
• Drive best in class solutions and practices
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Make an effort to stay relevant and up to date with relevant knowledge
• Take ownership and accountability for tasks and activities
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Continually share debate and communicate learnings
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
• Take ownership of personal career development leveraging formal and informal opportunities
• Flag and debate issues constructively i.e. be solution focused
• Promote a friendly cooperative climate, understand group dynamics and apply appropriate facilitation techniques in working with others to achieve collective goals
• Be sensitive to others feelings needs values views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices