IT Operations Analyst at Dana Incorporated

Role & Responsibilities:

• Ownership for all IT activities at the facility (Involved and engaged)
• Serve as Single Point of Contact for the Plant Manager and Plant Staff relative to all aspects of IT, participate in all key meetings (Staff, Safety, Daily/Shift Huddle, Change Control, Program/Launch reviews)
• Serve as ambassador for the plant representing/escalating key IT requirements and issues to relevant IT support and process (Infrastructure, ERP, Manufacturing, etc) teams within IT
• In conjunction with central teams, maintain a technology roadmap/plan to track compliance to current standards relative to technology base and 5S organization principles; includes security, local data center, network components/cabinets, and peripherals
• Maintain and post the standard IT in-plant scorecard containing performance to IT metrics, incidents, and deployment/launch status
• Ensure IT policies, procedures, and standards are adhered to
• Budget input and tracking (represent plant requirements in AOP planning cycle)
• Responsible for deployment of Dana IT standards for HW, SW, and processes
• Actively participate in all P1/P2 incident calls providing information on plant impact and failure modes; communicate resolution status to plant personnel on a real-time basis and post incident. Participate in post event root cause analysis (as required)
• Ensure facility staff is properly informed on the IT support model (e.g., contacts, phone numbers by area/failure mode); align IT support model with operational patterns including shifts, weekends, shutdown and vacation periods
• Utilize ServiceNow to log, track, and resolve all incidents and requests
• Partner with Deployment teams to assist with in-plant deployment activities (contingent on skill set and workload); assist with coordination of change windows are review/approve all site specific changes
• Adopt continuous improvement mindset; includes best practice “read across” and implementation
• Develop a strong working knowledge of the Dana Operating Systems (DOS), and the role of IT in enabling components of the DOS
• Comply to all in-plant safety practices; correct and/or escalate violations or potential gaps in equipment or procedure
• Develop a detailed understanding of plant operations including but not limited to: Manufacturing/Assembly processes and associated metrics, products, customers plants/OEM’s, OT environment and functional knowledge of all IT applications deployed at the site
• Support major roll-out projects of Windows 10/11, Office365, Windows Server environment, annual PC hardware refresh, local area network refresh

Education & Experience:

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 3-5 years of experience as an IT Operations Analyst or in a similar role
• Strong understanding of operational processes, information systems, and technology
• Excellent analytical and problem-solving skills
• Proficient in eliciting, documenting, and managing business requirements
• Familiarity with project management methodologies and tools
• Effective communication and interpersonal skills, with the ability to work cross-functionally
• Experience with operational tools and techniques (e.g., process mapping, data modeling)
• Ability to work independently and manage multiple tasks and deadlines

Core Competencies:

• Strategy – Ability to think and act in a strategic way
• Demonstrates sound business and technical acumen.
• Shows a high degree of intellectual rigor during problem solving.