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  • Posted: Aug 30, 2021
    Deadline: Not specified
  • The Shoprite Group of Companies, Africa's largest food retailer, operates 2,653 outlets in 15 countries across Africa and the Indian Ocean Islands and reported turnover of R71.297 billion for the six months ended December 2016. The Company's headquarters are situated in the Western Cape province of South Africa. Shoprite Holdings Ltd is a public company li...
    Read more about this company


    IT Problem Manager

    Job Objectives    

    • Manage the lifecycle of all problems raised
    • Minimise the impact of incidents that cannot be prevented
    • Maintain information about known errors and workarounds
    • Maintain information in the knowledge management system
    • Complete trend analysis of incidents being raised
    • Monitor and manage communications during high impact events to relevant stakeholders
    • Facilitate post-mortems and RCA's after each major incident to prevent problem recurrence
    • Document and publish RCA's and problem records
    • Produce reports on problem management activity
    • Create a culture for continuous service improvements


    • Diploma / NQF level 6, Bachelors Degree (3 years) / NQF level 7 in IT and Computer Sciences
    • ITIL Foundation


    • 5+ years experience in incident and problem management
    • 5+ years Management of People
    • 3+ years Root cause analysis
    • 3+ years ITIL practices
    • 3+ years Technical systems
    • Knowledge and Skills    
    • Enterprise IT systems across SAP
    • Retail and POS
    • Strong verbal and written communication
    • Ability to make quick and effective decisions
    • Ability to influence those who you do not directly manage
    • Ability to work well in a team

    Method of Application

    Interested and qualified? Go to The Shoprite Group of Companies on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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