IT Solutions Manager at Biomerieux

The successful candidate will form part of the backbone of our Data & IT solution offering and will be responsible for the deployment of the solutions, their connectivity to medical devices and Laboratory Information Systems . This role will be critical for remote customer support, data generation & analytics as well as improved information flow to clinicians.

We will need your expertise to support and deploy our Data-IT solutions at customer sites in the compliance of the security aspects of health-care data.

What will be your responsibilities within BioMérieux ?

Pre-sales phase:

• Support sales team in tender processes
• Support on request with demos and expertise on Lab organization
• Creates concepts for dataflow and connectivity

Implementation phase:

• Assess and optimize customer workflow
• Manage Installation of IT solution, instruments and hosts connection and verify / qualify connectivity
• Configuration / Testing

Support phase :

• Be the first level support of customer in case of question and issue
• Manage field intervention
• Update and upgrade IT solutions (server, PC)
• Supports the product life cycle by improving Product serviceability

Promote HL7 connections to our customers and partners

• Contribute to action plans for critical situations and or contribute to task force
• Collaborate with our partners (LIS & HIS companies, Patient files, …) to improve communication and data exchange

The sucessful candidate will have:

• Bachelor’s Degree in Information Systems or Computer Science or equivalent professional work experience
• At least 4 years of professional experience in Information Technology.
• Background in data management : middleware, interoperability and connectivity to health IT solutions
• Background in network principles (IP/Subnet mask / Gateway / routing / Firewall / VLAN / …)
• Experience in Windows OS installation and maintenance and in Virtual Machines.
• Significant experience with data protection regulations (GDPR, HIPAA) and cybersecurity
• LIS or IVD Experience is a plus: understand the laboratory workflow, analyzers connections.
• Knowledge of Salesforce and SAP is a plus.
• Knowledge of Myla, Vilink or any other bioMérieux IT system would be an added advantage
• Curious about Technology enhancements, able to learn by him/herself, open to learning new technologies.
• Passionate about customers
• Ability to analyze, recommend, and challenge proposals to create the most effective solutions.
• Good written and oral communication, efficiency to deliver clear messages,
• Team player
• Sense of autonomy and (self-)discipline,
• Good organizational skills/ability to multi-task.
• Agility and capacity to work under pressure and in a moving and challenging environment.
• Fluent in English: Oral and written.
• Willing to travel: up to 50 % of the time