IT Specialist, Systems, Healthcare at DSV

Job Related Requirements:

• Business Analysis Qualification
• Process mapping / Business analysis experience
• System Administration experience recommended.

Computer Literacy Level:

• Advanced Microsoft Office knowledge
• MS SQL (Reporting)
• System Administration (Tibco Nimbus) knowledge will be an advantage

Main Purpose of the Role:

• Administration of Nimbus system (Backend)
• User Access Management
• Process Mapping
• Creating workflows within Nimbus system
• System Reporting

Duties and Responsibilities:

System Administration Component

• Ensure that internal and external users are allocated the correct administration levels in the Quality Manual System
• Maintain the electronic QMS (liaise with Vendors for software upgrades etc.)

Process Administration Component

• Ensure all Change Management tasks are actioned within SLA
• Ensure the mapping of new processes within SLA
• Monitor and escalate overdue Change Requests
• Monitor and escalate monthly Acknowledgment reports and review User Groups with Owner
• Ensure annual process and document reviews are set up correctly and completed annually
• Complete ad hoc projects for other business units / departments / projects within SLA
• Ensure all documents and processes are created according to company standards
• Ensure adherence to Management of Change procedure
• Manage nonconformities and CAPAs

OTHER DUTIES

• Provide reports to business as required
• Provide support with respect to the location of processes/documents and user access
• Provide training for Process Owners and End Users where required
• Identify Continuous Improvement opportunities
• Maintain a high standard of customer service to all users