Available Openings at DSV

Tertiary Qualification(s)

• Bachelor’s degree( Supply Chain/Engineering)

Additional Computer Skills

• SAP 
• SMART
• CMMS3

Job-related Requirements

• 10+ years of Automotive production logistics experience
• Ability to drive strategies over multiple departments and business units.
• Proven track record of supporting multiple programmes in a production environment.
• People management skills including leadership, performance management, IR, people motivation and people development.
• Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external.
•  Ability to manage people in a unionized environment successfully.
• Commercial & financial skills: Financial acumen and experience in adherence to budget, contract management and service level agreements.
• Problem solving skills to identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active.
• Business development experience: The ability to identify extension business and new business opportunities. The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.
• Multi-functional role: The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment

ADDED ADVANTAGES FOR THIS ROLE:

• High level of emotional intelligence and maturity to manage multiple levels of stakeholders’ expectations within the client’s environment.
• Initiative to act pro-actively in an ever-changing client environment.
•  Assertiveness, client’s changing needs/demands must be managed 
  firmly and tactfully.
• High degree of common sense to understand implications of actions as well as failure to act, and enough initiative to act pro-actively when required Extensive stock control,  process adherence and warehousing skills & experience.
• Warehousing and Inventory Management qualification.
• QMS, SHE and Continual Improvement Processes and Risk Management skills and experience.
• Project Management qualifications/capabilities.
• Report writing skills.
• Sales & Presentation skills.
• Advanced Excel skills.
• Procurement/Commercial skills.

JOB SPECIFICATION

MAIN PURPOSE OF THE ROLE:

• The General Manager is responsible for the overall performance of the client’s, Ford Silverton, account under Contract Logistics, in South Africa, aligning the company strategy across all operations, including inbound airfreight. 
• This position is accountable for a world-class solution to Client, including contract adherence in terms of client relations, operational performance, commercial and financial performance, people management, development, continual improvement and innovation initiatives. 
• The role needs to ensure that the DSV Contract Logistics strategies, goals and initiatives are cascaded down through the organization into the various areas of the operations, whilst ensuring compliance with the DSV standards, policies and procedures. 
• The incumbent should take a leading role in developing services and solutions to complement DSV’s offering to the Automotive industry.

DUTIES & RESPONSIBILITIES
Client strategy:

• Develop strategic operating plans that reflect the long-term objectives and priorities established by Client as well as DSV.
• Manage all risks with regards to services provided by DSV to Client.
• Ensure adequate operational planning and financial control systems. 

Client Operations:

• Full accountability and leadership on all aspects of the Client Site operations in Gauteng.
• Accountable for all initiatives being implemented across these operations, including potential new scope.
• Retain and grow business with Client Motor Company South Africa.
• Compliance of sites to DSV standards, including SHERQ and Quality Management System.
• Unlocking of synergies within operations to improve competitiveness of solution. 

Client Relationships:

• Representing DSV in client interaction and issue resolution to ensure client satisfaction.
• Ensuring client’s needs and expectations are consistently met within scope of the SLA.
• Structured management reviews (both strategic and operational) to review performance and discuss strategic initiatives and business growth opportunities. 

Commercial / Financial:

• Overall accountability for the Contract Logistics P&L, and achievement of profitability targets.
• Thorough understanding and application of contract and service level agreements to achieve account stability and profitability.
• Accountable for accurate billing and debt collection. 
• Management of all commercial risk with the client, including claims resolution and negotiation.
• Identify and support initiatives to further improvement account profitability. 

Operational Performance:

• Leading the operations teams to consistently achieve performance metric targets. 
• Driving a continuous improvement and lean culture, to deliver on client requirements.
• Stakeholder management (Internal cross-silo and external).
• Pro-actively manage client satisfaction, including dissatisfaction process, client complaints, damages etc to determine root cause and corrective actions. 

People Management:

• Build and maintain an effective management team.
• Ensure effective resourcing in all departments to deliver the expected services.
• Firm and consistent approach to ongoing performance measurement and management of team.
• Coaching and mentoring of team to achieve client objectives.
• IDP and succession plans in place for all critical roles.
• Drive training interventions to close skills gaps in operations. 

Client Expectations:

• Accountable to develop and maintain open and constructive client communication channels.
• Ensure delivery against service level agreements.
• Lead and demonstrate DSV’s efforts to reach and exceed client expectations. 

OTHER DUTIES & SUPERVISORY RESPONSIBILITIES: 

• Participate in tender responses and submissions on all major tenders.
• Provide leadership to the management team and staff.
• Delegate responsibility and authority.
• Train and develop employees.
• Effective communication.
• Motivate workforce toward desired goals.
•  Performance evaluation

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Main Purpose of the Role

• The Business Analyst will be responsible for analyzing business processes, identifying automation opportunities, and delivering solutions leveraging Microsoft Power Platform and Robotic Process Automation (RPA). The role also involves managing projects, ensuring timely delivery, and aligning solutions with business objectives.

Tertiary Qualification 

• Bachelor’s degree in Business, Information Technology, or related field.

Computer Literacy Level

• Advanced MS Word, Excel, PowerPoint & Outlook

Additional Computer Skills

• Proven experience in Power Platform development and RPA implementation.

Job Related Requirements

• 2 to 4 years’ experience in business analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to translate business needs into technical requirements.
• Project management skills with experience in Agile or Waterfall methodologies.
• Proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Hands-on experience with RPA tools (e.g., UiPath, Automation Anywhere, or similar).
• Familiarity with data visualization and reporting.
• Project management certification is advantageous.

Duties & Responsibilities of the Role

• Engage with stakeholders to clarify requirements and address queries
• Update and maintain documentation for business processes and system changes.
• Track and resolve issues related to RPA bots and Power Platform applications.
• Communicate progress and blockers to project teams.
• Conduct requirement-gathering sessions and workshops with business units.
• Review and prioritize backlog items for automation and process improvement.
• Prepare and deliver weekly status reports for projects and automation initiatives.
• Collaborate with developers and solution architects to ensure alignment on deliverables.
• Perform quality assurance and testing on new features or automation scripts.
• Plan and schedule upcoming projects or enhancements based on business needs

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Main Purpose of The Role:

• To recruit, lead, grow and develop a high-performance staff for both the new business and retention teams. Priority objective is to grow the Gauteng Branch by achieving new business and retention growth targets

Minimum Requirements:

• 10 years’ experience in Freight Forwarding
• 7 years of Client Facing Experience in either new business, trade lane or client retention.
• Must have reliable transport to and from work
• Must have a valid, unendorsed Code 08 driver’s license
• Ability to travel nationally and internationally when required

Qualifications: 

• Matric (essential)
• Sales / Marketing / Supply Chain or Logistics Management Qualification (Advantageous) or years of work experience equivalent

Computer packages

• CargoWise One, Microsoft applications
• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Duties and Responsibilities:

• Ensure business retention within the Business through continuous growth, innovation and quantified value thereby ensuring client-centric relationships
• Lead the Team in line with the company's strategic initiatives within and across business units. 
• Lead and manage the team to protect the existing profitable clients through a specific process in terms of account management to ensure sustainability and growth of the business.
• Ensure growth of the existing client base by implementing appropriate increases timeously.    
• Develop and initiate industry and product relevant solutions and best practice to differentiate DSV as market leaders. 
• Manage and lead the Team based on performance measurements to ensure profitable growth, service excellence and client centricity. 
• Ensure service excellence by recruiting and developing high performance team members. 
• Compile budgets in order to forecast accurately and plan for sales and operational planning. 
• Ensure business retention within a business unit through continuous growth, innovation and quantified value thereby ensuring client-centric relationships
• Priority objective is to grow the branch by achieving new business and retention growth targets
• To recruit, lead, grow and develop a high-performance Team for new business

Managing DSOs

• To lead, support, coach and develop a team of field salespersons, ensuring that the required new business targets are met as a result of the gaining profitable new clients
• Attain new business in the Gauteng area
• Identify new business opportunities and market trends
• Provide Quality leads to salespersons
• To hold prospecting blitz’s and run various campaigns to accelerate the process of gaining new business and work hand in hand with the trade lane team and origin sales.
• To assist and support the sales team in preparing and delivering proposals, tenders and presentations to potential clients that are of a high standard
• Ensure required monthly and accumulative targets are met
• To compile and oversee the completion of required weekly, monthly, and quarterly reporting
• To ensure the adherence by the Team with established policies and procedures
• Maintenance and driving of activity levels
• Building industry and product knowledge in order to benefit clients and organization
• Maintain high levels of energy and build a motivational mindset
• Interact and develop team spirit
• Contribute towards company growth as well as personal growth
• Ensure clients are kept up to speed with industry developments
• To build and foster good relations with various other internal and external stakeholders

Electives:

• Exposure to SCOR
• Previous people management in a sales role would be advantageous.
• Must have a high level of selling, team sales support in other roles and public relations skills
• Must be able to build and maintain strong relationships with customers
• Must have the ability to sell on a strategic, tactical, and operational level
• Punctuality and good time management skills are essential elements for this position
• Must be able to work under pressure
• PSS course qualification
• Ability to communicate effectively both internally and externally
• Neatness, accuracy, and attention to detail
• Strong administrative and communication skills
• Must be able to meet targets and deadlines
• Ability to use initiative and be a self-starter
• To be well groomed, presentable and have good interpersonal skills
• Need to be system oriented

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Main Purpose of The Role:

• To grow and maintain a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.

Minimum Requirements:

• Must have 5 years freight forwarding experience, including 5 years client facing experience
• Must have a proven track record in logistical sales
• Must have a high standard of business writing skills
• Must have financial experience e.g. Rates and Debtors
• Must have experience in estimates and managing client rate profiles
• Own vehicle, valid driver’s license, time management skills, ability to work after hours if required
• Must be fluent in English and Afrikaans, both written and verbal

Qualifications: 

• Matric (essential)
• Preferred:  B. Com Logistics/Supply Chain Management or relevant years’ experience in the industry with on the job training

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Duties and Responsibilities:

• Managing multiple clients according to the stages in a client life cycle
• Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
• Creating and maintaining the client information pack
• Manage the opening of accounts process – and continuous updating of client information
• Be accountable for the contract negotiations process, understanding and mitigating the risk identified
• Presenting to and implementing new DSV products, processes and strategies with client (s)
• Management of client queries
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record under threat and lost accounts on CRM system
• Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control customer action plan processes for clients
• Identify and report on quantified value for clients
• Take meeting minutes and follow through to close out
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are signed off by the clients, documented and maintained
• Ensure DSV complies with client health, safety and environment requirements
• Compile monthly revenue reports for clients and portfolio
• Co-ordinate available client logistics training

​​​​​​​Additional Requirements

• Understanding of accounts and international freight forwarding across all modes of transport
• PSS/Lions/Similar sales training
• Rate increase and/or implementation experience
• Administration course or experience
• Presentation Experience
• Must be target driven.
• Must be able to interact with clients at all levels being operations, tactical and strategic
• Always maintain a professional image
• Self-motivated
• Strong interpersonal skills
• Good Numeracy skills required
• Excellent administration and communication skills
• Ability to liaise with clients and colleagues at all levels
• Time management is an essential element of this position
• Disposition to be accurate and pay attention to detail
• Ability to work flexible hours
• Must be able to adapt to a rapidly changing environment/technology
• Flexibility in terms of job functions
• Ability to work under pressure
• Client empathy and ability to liaise effective to gather information in support of the account management process
• Ability to identify problems regarding workflow and operational processes in support of the client
• Ability to work in an organized fashion
• Ability to motivate and lead, and to address negative or disruptive behavior – strong leadership skills are vital

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Main Purpose of The Role:

• Management of an experienced and senior project team.

Minimum Requirements:

• Must have minimum 5 years project management experience and dealing with Africa. 
• Able to manage road carrier negotiations, contracts and tender submissions.
• Previous team management experience
• Strong knowledge on Customs compliance both inbound and outbound,
• Incoterm knowledge essential.
• Good supply chain knowledge and risk and problem anticipation in order to manage client expectations.

Qualifications: 

• Matric (essential)
• Supply Chain / Logistics Degree advantageous and/or years of work experience

Computer packages

• Word, Excel, Outlook
• CargoWise One
• SAP

Duties and Responsibilities:

• Drive and manage profit and loss as well as identify revenue leakage and improvement.
• Prepare and send management reports with detailed feedback and corrective action.
• Ensure service delivery to both external and internal clients.
• Vendor management of all transporters, vendors and SLAs in place and managed through monthly meetings.
• Rate negotiations and implementations and participation in key road freight quotes and tenders.
• Weekly department meeting
• Bi-annual staff appraisals.
• Work with sales to secure new business and retain existing business.
• Utilise Lean process where necessary to identify waste and improvement.
• Implement and continuously review work instructions and SOPs are adhered to.
• Productivity improvement and efficiencies are continuously driven and understood.
• Ensure financial and operational reports are actioned and responded to on time and errors are assessed for root cause and training.
• Lead the team through coaching, developing and motivating subordinates including follow-up of team and individual performance against targets and objectives aligned with overall company strategy.
• Manage Project department Productivity and workflow and provide monthly Management Reports
• Successful project close out and evaluation and feedback to all key stakeholders.
• Participate and join client business reviews with both sales and Client retention.
• Management of P&L and accountability.
• Resolving/training/disciplining of Quality / error’s by staff
• Customs and operational compliance is understood and implemented and adhered to in processes and communication.
• Identify training needs within department both operationally on system and client interaction.
• Drive and manage profits and consistency on all routes
• Travel for project and client requirements when necessary.
• Manage the operational functions and workflow of the project department for optimal efficiency.
• Ensure the department complies with the internal audit process and aligns with the various SOPS.
• QSHE compliance and implementation within the team
• Ensure customer service standards to SLA’s are met and implemented within the team
• Involvement in all key tenders for Projects.
• Review Metric and financial KPI milestone reports and manage for effective outcomes.
• Risk mitigation, ensure solid operational processes with Work instructions are in place.
• Client SOPs are implemented and reviewed by this individual.
• Lead key client implementations within the project and road environment.
• Responsible for client interaction and retention.
• Be prepared to get involved in securing new sales business and supporting the sales process.

Added Advantages

• Team player
• Self-driven
• Organized
• Motivated
• Able to work under pressure
• Able to manage and motivate teams
• Well presented
• Deadline driven
• Confident
• Focused
• Mentorship of key individuals.
• Leadership
• Self-motivated.
• Take ownership and accountability.
• Strong people skills

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Job Related Requirements:

• Business Analysis Qualification
• Process mapping / Business analysis experience
• System Administration experience recommended.

Computer Literacy Level:

• Advanced Microsoft Office knowledge
• MS SQL (Reporting)
• System Administration (Tibco Nimbus) knowledge will be an advantage

Main Purpose of the Role:

• Administration of Nimbus system (Backend)
• User Access Management
• Process Mapping
• Creating workflows within Nimbus system
• System Reporting

Duties and Responsibilities:

System Administration Component

• Ensure that internal and external users are allocated the correct administration levels in the Quality Manual System
• Maintain the electronic QMS (liaise with Vendors for software upgrades etc.)

Process Administration Component

• Ensure all Change Management tasks are actioned within SLA
• Ensure the mapping of new processes within SLA
• Monitor and escalate overdue Change Requests
• Monitor and escalate monthly Acknowledgment reports and review User Groups with Owner
• Ensure annual process and document reviews are set up correctly and completed annually
• Complete ad hoc projects for other business units / departments / projects within SLA
• Ensure all documents and processes are created according to company standards
• Ensure adherence to Management of Change procedure
• Manage nonconformities and CAPAs

OTHER DUTIES

• Provide reports to business as required
• Provide support with respect to the location of processes/documents and user access
• Provide training for Process Owners and End Users where required
• Identify Continuous Improvement opportunities
• Maintain a high standard of customer service to all users

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Main Purpose of The Role:

• We are looking for a General Manager who will oversee the portfolio for Telco & Special Projects and establishing a white glove solution for DSV.
• The role requires strategic leadership to drive customer retention, new business development, and cross-silo collaboration, ensuring revenue generation, value creation and deliver of innovative, technologically enabled last-mile logistics solutions.

Minimum Requirements:

• Minimum 3 years’ end-to-end Supply Chain and/or Telecommunications industry experience.
• Proven track record managing account managers with responsibility of customer retention and new business growth in local market.
• Strong leadership and strategic management capabilities.
• Expertise in tender processes and solution formulation.
• Experience engaging with internal EXCO members.
• Presentation skills.

Electives:

• Leadership coaching experience.
• Advanced knowledge of telecommunications and white glove industry.
• Previous history of managing special projects in the logistics industry.
• Computer packages:
• DSV Specific Office Automation Systems (Advanced).

Qualifications:

• Matric (Essential).
• Tertiary qualification, degree or diploma.
• Own vehicle, driver’s license, ability to work overtime and travel nationally.

Duties and Responsibilities:

• Provide strategic leadership across Telco portfolio and special projects.
• Establish White glove services (new revenue stream) responsible for secure handling of servers to the Tech industry (Data Centers) with further expansion into the specialized movements of sensitive equipment for other industries / verticals.
• Drive customer retention initiatives and develop new business opportunities.
• Collaborate across other DSV business units to deliver integrated Cross-silo logistics solutions.
• Respond to Tenders, RFIs, RFPs, and RFQs, formulating tailored logistical solutions related to Telco brands and bids associated with special projects and white glove solutions.
• Manage commercials and account management activities associated with specialized projects including IEC and hi-tech solutions, with warehousing and on-demand shipping under strict SLA adherence.
• Lead annual increase negotiations and ensure contractual governance.
• Ability to manage stakeholders within and outside the organization effectively to drive growth and efficiencies. 
• Strong understanding of financials, Profit & Loss statements, budgeting, as well as an understanding of revenue and EBIT drivers.

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• BASIC MINIMUM REQUIREMENT : Matric or equivalent
• TERTIARY QUALIFICATION : Essential - B.Eng/ B.tech Industrial Engineering Degree OR similar NQF level 7 or higher
• COMPUTER LITERACY LEVEL : MS Suite - Advanced

ADDITIONAL COMPUTER SKILLS:

• MS Visio
• MS Project
• Data Analytics Experience
• AutoCAD/ Autodesk inventor drawing
• Power BI (Beneficial)
• Minitab (Beneficial)
• SAP (Beneficial)

JOB-RELATED REQUIREMENTS :

• Minimum 2 years’ engineering and warehouse experience
• Minimum 1 years working in automotive environment
• Industrial Engineering Experience in logistics environment: > 3 years
• Advanced Excel and Intermediate AutoCAD skills: > 1 year experience
• Warehouse Design and Costing
• Must have general experience in the logistics industry
• Must have experience in Lean / CIP methodology
• Must have experience in Change Management
• Must have experience working with MTM
• Must have experience in Project Management
• Experience in resource planning
• Ability to improve supply chain processes
• High work rate and quality of work
• Customer relationship management experience: > 1 year
• Ability to train staff in new processes from White collar to blue collar
• Detail oriented
• Ability to travel around in SA (if required)

ADDED ADVANTAGES :

• Good people skills required;
• WMS / ERP Systems skill and experience: > 1 year.
• Highly adaptable to change
• Sound knowledge of engineering economics and fundamental accounting principles
• Six Sigma Green Belt or Black Belt
• Data Cleaning & Analytics

MAIN PURPOSE OF THE ROLE :

• Evaluate and analyze data, processes and material flow related to existing operations in order to identify improvement opportunities.
• Implement initiatives and monitor quantitative benefits of changes.
• Develop business cases for financial investments where required, including ROI calculations, quantified value, productivity improvements, etc.
• Documenting, monitoring and communicating project timelines, milestones and objectives.
• Follow disciplined change management process to ensure that implemented changes that are sustainable.
• Problem solving facilitation and training where required.
• Working closely with all client cross-functional teams on new projects, product launch, CIPs.
• Training on Lean, Six Sigma & Change Management.
• Determine headcount requirements using MTM methodology.
• Monitor and report on headcount requirements over multiple operations.
• Implement automation and mechanization initiatives.
• Support major changes (tactical) within the warehouse with regards to processes, MHE, WMS, automation and mechanization.
• Manage and grow junior/graduate/intern/student logistic engineers.

DUTIES & RESPONSIBILITIES :

• Responsible and accountable for implementation of CIP through related studies and other IE methodologies (5S, Lean, TOC, etc.). Lead a cross functional team to ensure implementation of projects.
• Initiatives may include, but are not limited to receiving, issuing, picking, kitting, sequencing, slotting, design, planning, scheduling, benchmarking, team problem solving, layout design, measurement and improvement of KPI’s, automation, process flow improvement, VAA operations, Container/Case Pad operations.
• Use data to analyze and identify areas of improvement
• Use Project Management techniques to drive continuous improvement projects
• Actively contributes to initiatives from the client
• Evaluates and analyzes data, processes and material flow
• Implement initiatives and monitor quantitative benefits of changes
• Conducts training sessions and assists in coaching of employees on Lean and Problem-Solving principles

Additional Job Information:

• Team player
• Well presented (meeting with clients and suppliers)
• Assertive
• Deadline driven and can work with little supervision to achieve objectives
• Organized with structured approach
• High attention to detail and quality of work

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Main purpose of the role:

• To deliver a new business number in line with the targets set out by the organization

Duties and responsibilities: 

• Build a pipeline of Clients that Fit DSV’s  Ideal Client profile and Vertical approach
• Manage an effective diary to ensure that productivity stats are achieved
• Deliver Revenue Results as set out in the Sales Targets

Job related requirements:

• Grade 12 / Matric (Must have)
• Tertiary qualifications (an advantange)
• Minimum of 2 years experience in either a commercial or operational role within the Logistics environment.

Computer Literacy:

• Microsoft Office, Microsoft Dynamics (Advantageous)

Electives:

• Ability to build and maintain a healthy sales pipeline
• Good communication skills, ability to converse with senior management
• Presentation skills
• Well groomed