Vacancies Available at Nando's

Requirements:

Minimum Requirements

• Matric – NQF level 4
• Train-the-trainer certification
• 4-5 years relevant training experience including facilitation, programme design, training event coordination, assessment practices, eLearning training methods, coaching and mentoring
• 1-2 years restaurant operations experience
• 1-2 years’ experience leading and managing small teams in a matrix structure, including influencing others without direct reporting responsibilities
• Valid Driver’s License

Regional Training Support:

• Consult with regional operations teams to determine specific training needs for Nandoca groups
• Conduct thorough needs analysis and recommend appropriate training strategy for the region
• Develop straining plans and calendars aligned to the National L&D calendar and framework
• Regularly review and revise (where necessary) the regional training objectives to ensure alignment to business needs and regional objectives
• Act as the Learning and Development partner in the region, by providing coaching and mentoring to the Management team on succession planning, training needs and training practices and methods
• Manage and coordinate training requirements of new Casa openings and revamps
• Review, assess and sign off on new Casa openings and revamps, ensuring compliance with all relevant L&D policies and practices
• Provide input into the development of the regional training budget and monitor applicable areas of the budget throughout the year
• Provide mentoring and coaching for Casas / Casa Management that are not performing

Training Evaluation

• Monitor, review and action feedback to enhance training activities where necessary
• Ensure Casas are equipped to implement new product rollouts through the delivery of training against the Brand Plan
• Ensure that Nandocas are up to date on their training cycles and take remedial action as required
• Provide timely feedback to management on Nandoca attendance, participation and performance at relevant training sessions
• Evaluate training assessment results and work performance post training to identify areas of improvement in training courses
• Follow-up on training provided in the region, measuring and monitoring success through applicable business metrics
• Compile regional training compliance/ non-compliance reports for Regional Line Managers with recommendations

Training Plan Implementation and Roll out:

• Implement the Regional training plan and calendar
• Conduct “train the trainer" sessions to prepare Regional Line Managers and Patraos to provide training / learning
• Create an effective adult learning environment, adhering to established design processes, testing, evaluation and feedback to the region
• Provide feedback on course assessments and evaluations
• Correlate proficiency and performance results post training and assessment where required
• Schedule and arrange relevant training sessions in accordance with business needs and regional objectives, including tracking attendance and course completion
• Develop, manage and monitor training plans for all new Patraos and Assistant Patraos in line with standard programmes, including regular check-ins, sign-off and conducting/facilitating one-on-one training in line with the programme
• Ensure relevant technology and learning tools required to facilitate training are available and configured appropriately prior to all sessions
• Manage and monitor the regional Hatchlings, including pre-assessment, timely sign-off and escalating any non-compliance issues or general concerns with learners (level 3 and 4, External candidates)

Employee Programme Management:

• Coordinate and manage Regional Grillers Challenge Competition including applications, implementation, coaching and development
• Coordinate and manage Grillers Challenge logistics against budget and timelines
• Collate all scores for final selections
• Provide support in the coordination and management of logistics for the National Grillers Competition
• Collect, collate and update Franchise master data for Long Service awards
• Provide support to Regional team with the planning and execution of annual Long Service Awards event
• Manage and monitor annual Climate Survey execution, including the management and monitoring of all logistics and support regions
• Facilitate the onboarding of new managers and oversee the process at other levels

Training Record Management via the Learning management system and Reporting:

• Maintain accurate and up-to-date regional training records, including training assessment results
• Compile monthly reports for submission to management and relevant stakeholders
• Administer all training-related invoicing to send for processing
• Track training interventions against the Workplace Skills Plan to ensure that targets set are met
• Report on improved regional performance / business metrics as a result of training / coaching intervention
• Track and report on the number of successful Hatchlings placed retained
• Update and maintain relevant Franchise Master data on the LMS (Signify)

People Management:

• Submit people requirements in accordance with expected deliverables to your Line Manager (Quarterly)
• Manage the allocation of resources against budget and expected targets
• Lead the department in such a manner as to foster innovation and technological excellence.
• Demonstrate behaviour aligned to the company values

Business Enablement through Training Innovation:

• Remain up to speed on the Company procedures, product changes and campaigns
• Evaluate the relevance of training content to facilitate the achievement of performance objectives
• Conduct talent reviews, in collaboration with Regional HRBP and Regional Support team to ensure and maintain talent pools

Training Material Development, Review and Testing:

• Evaluate training material to ensure quality, updated and relevant content for a relevant and positive learning experience for targeted audiences.

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Requirements:

Minimum Requirements:

• Grade 12 or equivalent NQF Level 4 qualification
• 3 years restaurant management level experience in the restaurant / hospitality industry
• 1-year management experience in the restaurant / hospitality industry
• 1-2 years’ experience in coaching / training
• Driver’s License with own vehicle

Position Description:

Regional Training Support:

• Provide region-specific input into the development of a regional training needs analysis by identifying the training requirements for specific Casas
• Review and monitor adherence to training plans for Casas that are aligned with the regional training plan and calendar
• Act as a training liaison for Casas, including coaching the management team and Brand Ambassadors with regards to training needs and training practices
• Assess staff readiness for new Casa openings and revamps
• Provide opening support for new Casa openings and revamps
• Rollout relevant training plans for new Nandocas
• Monitor, sign off, and quality assure all training standards

Learning Management System Reporting:

• Maintain accurate and up-to-date records of all the training undertaken in the Casas and the outcomes / impact thereof
• Consolidate information received from the Brand Ambassadors into monthly reports to be submitted to the Regional Training Manager…
• Complete monthly training records per region for submission to management, Regional Training Manager and relevant stakeholders
• Complete attendance registers, feedback forms and general training administration
• Complete all necessary documentation to assure compliance with regulations

Skills and Training Evaluation:

• Monitor, evaluate and provide feedback on adherence to training plans for Casas, reporting all deviations to the Regional Training Manager
• Quality assures the skills of Casa Nandocas through observation and other relevant methods in line with Nando’s Standard Operating Procedures (SOPs)
• Ensure that Casa Nandocas are up to date on their training cycles, as per the Regional training calendar
• Report attendee participation and Casa / Nandoca performance trends to the Regional Training Manager
• Compile training compliance/ non-compliance reports, inclusive of recommendations, for each Casa to send to the Regional Training Manager

Training Implementation:

• Implement the Regional training plan
• Create Casa training plans based on the Regional plan
• Conduct “train-the-trainer" sessions for Casa Line Managers relating to new products and processes
• Assess the performance and achievement of standards in line with Brand requirements
• Conduct workshops for Casa Nandocas on new products
• Facilitate an effective adult learning environment and adhere to established procedures and policies
• Collect and record results of training interventions to validate training effectiveness and attendee proficiency level
• Schedule and arrange training sessions, including tracking attendance and completion
• Ensure training tools are available and configured appropriately before the start of all sessions
• Provide coaching, mentorship and best practice guidance to other Skills Trainers

go to method of application »

Requirements:

Requirements:

Minimum Requirements:

• Grade 12 or equivalent NQF Level 4 qualification
• 3 years restaurant management level experience in the restaurant / hospitality industry
• 1-year management experience in the restaurant / hospitality industry
• 1-2 years’ experience in coaching / training
• Driver’s License with own vehicle

Position Description:

Regional Training Support:

• Provide region-specific input into the development of a regional training needs analysis by identifying the training requirements for specific Casas
• Review and monitor adherence to training plans for Casas that are aligned with the regional training plan and calendar
• Act as a training liaison for Casas, including coaching the management team and Brand Ambassadors with regards to training needs and training practices
• Assess staff readiness for new Casa openings and revamps
• Provide opening support for new Casa openings and revamps
• Rollout relevant training plans for new Nandocas
• Monitor, sign off, and quality assure all training standards

Learning Management System Reporting:

• Maintain accurate and up-to-date records of all the training undertaken in the Casas and the outcomes / impact thereof
• Consolidate information received from the Brand Ambassadors into monthly reports to be submitted to the Regional Training Manager…
• Complete monthly training records per region for submission to management, Regional Training Manager and relevant stakeholders
• Complete attendance registers, feedback forms and general training administration
• Complete all necessary documentation to assure compliance with regulations

Skills and Training Evaluation:

• Monitor, evaluate and provide feedback on adherence to training plans for Casas, reporting all deviations to the Regional Training Manager
• Quality assures the skills of Casa Nandocas through observation and other relevant methods in line with Nando’s Standard Operating Procedures (SOPs)
• Ensure that Casa Nandocas are up to date on their training cycles, as per the Regional training calendar
• Report attendee participation and Casa / Nandoca performance trends to the Regional Training Manager
• Compile training compliance/ non-compliance reports, inclusive of recommendations, for each Casa to send to the Regional Training Manager

Training Implementation:

• Implement the Regional training plan
• Create Casa training plans based on the Regional plan
• Conduct “train-the-trainer" sessions for Casa Line Managers relating to new products and processes
• Assess the performance and achievement of standards in line with Brand requirements
• Conduct workshops for Casa Nandocas on new products
• Facilitate an effective adult learning environment and adhere to established procedures and policies
• Collect and record results of training interventions to validate training effectiveness and attendee proficiency level
• Schedule and arrange training sessions, including tracking attendance and completion
• Ensure training tools are available and configured appropriately before the start of all sessions
• Provide coaching, mentorship and best practice guidance to other Skills Trainers

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Requirements:

• Experience (Minimum Experience Required) Minimum
• Minimum 10 years’ experience in a management role — ideally within a consumer/hospitality, retail, or FMCG environment.
• Minimum 5 years’ experience in sustainability, ESG— ideally within a consumer/hospitality, retail, or FMCG environment.
• Proven track record of designing and implementing sustainability strategies with measurable business and social impact.
• Demonstrated experience in ESG reporting and stakeholder engagement.
• Strong understanding of South Africa’s socio-economic, environmental, and regulatory landscape.
• 1-2 years additional experience in the food/franchise industry

Position Description

Strategic Leadership

• Develop and execute Nando’s South Africa’s Sustainability Strategy, aligned with global commitments and local realities.
• Shape and deliver the sustainability agenda across all business functions.
• Represent Nando’s SA on regional and global sustainability forums, ensuring alignment with the Nando’s Group while leading locally relevant action.
• Translate sustainability goals into clear operational outcomes with measurable impact and transparent reporting.

Environmental Stewardship

• Lead initiatives to reduce carbon emissions, water use, energy consumption, and waste across restaurants and supply chains.
• Drive the shift towards renewable energy, circular packaging, and sustainable restaurant design.
• Partner with environmental organisations and innovators to champion biodiversity, regenerative agriculture, and waste-to-value projects.

Ethical and Sustainable Supply Chain

• Partner with Supply Chain and Procurement teams to embed ethical sourcing and sustainability standards across all suppliers.
• Promote local supplier development and resilience, aligned to B-BBEE and inclusive growth principles.
• Integrate sustainability and ethics into supplier audits, onboarding, and performance metrics.

Social Impact and Transformation

• Drive alignment to B-BBEE objectives through enterprise, supplier, and socio-economic development initiatives that have heart and impact.

Governance, Ethics, and Reporting

• Ensure compliance with ESGand environmental legislation, as well as Nando’s internal governance frameworks.
• Lead transparent and engaging sustainability reporting for internal and external stakeholders
• (Annual Reports, ESG disclosures, and brand storytelling).
• Uphold Nando’s ethical standards, championing responsible business conduct in every decision and partnership.

Leadership and Culture

• Inspire and lead a high-performing sustainability team and cross-functional champions.
• Build capability and ownership across departments so that every Nandoca plays a part in a sustainable future.
• Communicate with authenticity, humour, and passion — in the true Nando’s style.
• Foster a culture where doing good and doing well go hand in hand.