Skills Trainer - JHB at Nando's

Requirements:

Requirements:

Minimum Requirements:

• Grade 12 or equivalent NQF Level 4 qualification
• 3 years restaurant management level experience in the restaurant / hospitality industry
• 1-year management experience in the restaurant / hospitality industry
• 1-2 years’ experience in coaching / training
• Driver’s License with own vehicle

Position Description:

Regional Training Support:

• Provide region-specific input into the development of a regional training needs analysis by identifying the training requirements for specific Casas
• Review and monitor adherence to training plans for Casas that are aligned with the regional training plan and calendar
• Act as a training liaison for Casas, including coaching the management team and Brand Ambassadors with regards to training needs and training practices
• Assess staff readiness for new Casa openings and revamps
• Provide opening support for new Casa openings and revamps
• Rollout relevant training plans for new Nandocas
• Monitor, sign off, and quality assure all training standards

Learning Management System Reporting:

• Maintain accurate and up-to-date records of all the training undertaken in the Casas and the outcomes / impact thereof
• Consolidate information received from the Brand Ambassadors into monthly reports to be submitted to the Regional Training Manager…
• Complete monthly training records per region for submission to management, Regional Training Manager and relevant stakeholders
• Complete attendance registers, feedback forms and general training administration
• Complete all necessary documentation to assure compliance with regulations

Skills and Training Evaluation:

• Monitor, evaluate and provide feedback on adherence to training plans for Casas, reporting all deviations to the Regional Training Manager
• Quality assures the skills of Casa Nandocas through observation and other relevant methods in line with Nando’s Standard Operating Procedures (SOPs)
• Ensure that Casa Nandocas are up to date on their training cycles, as per the Regional training calendar
• Report attendee participation and Casa / Nandoca performance trends to the Regional Training Manager
• Compile training compliance/ non-compliance reports, inclusive of recommendations, for each Casa to send to the Regional Training Manager

Training Implementation:

• Implement the Regional training plan
• Create Casa training plans based on the Regional plan
• Conduct “train-the-trainer" sessions for Casa Line Managers relating to new products and processes
• Assess the performance and achievement of standards in line with Brand requirements
• Conduct workshops for Casa Nandocas on new products
• Facilitate an effective adult learning environment and adhere to established procedures and policies
• Collect and record results of training interventions to validate training effectiveness and attendee proficiency level
• Schedule and arrange training sessions, including tracking attendance and completion
• Ensure training tools are available and configured appropriately before the start of all sessions
• Provide coaching, mentorship and best practice guidance to other Skills Trainers