Fresh Jobs at MiWay Insurance Limited

What will you do?

• We are seeking a seasoned and strategic Insurance Sales Team Manager to lead a high-performing group of agents. If you’re passionate about developing talent, driving results, and maintaining a winning team culture—this is your opportunity to make an impact.

Minimum Qualification and Experience

Minimum Qualification

• Grade 12/ Matric /NQF 4 
• RE5 Certificate
• FAIS ( As per DOFA date)

Minimum Experience

• Minimum 5 years’ experience as a Sales Team Manager in insurance
• Minimum 3 years' experience in  Short- term Insurance Industry

Requirements

• Excellent knowledge of Sales and processes
• Must be highly proficient in dealing with clients at all levels
• Excellent administrative skills and knowledge of Microsoft Office
• Proven Sales Track Record
• Results oriented 
• Excellent communication and leadership skills
• Good attendance record is essential
• Must be reliable
• Self-motivated and desire to excel
• Analytical and organised
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and attention to detail
• Internal/External Customer focused
• Active listening skills
• Ability to work well with a team
• Able to work long hours
• Professional and organised

Responsibilities

• Responsible for the execution of our daily and monthly targets
• Performance appraisals for sales agents
• Coaching of sales agents
• Ensuring that all sales budgets were met
• Motivation and guidance of all sales staff
• Creating reports and submitting to management

go to method of application »

What will you do?

• The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience.
• The role supports MiWay’s sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards.
• The Outbound Agent will provide customers with essential information regarding products and services. Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification and Experience

Minimum Qualification 

• Grade 12 / Standard 10 / NQF 4
• RE5 Certificate
• Fully FAIS Accredited (As per Dofa date)

Minimum Experience

• Experience of more than 1-5 years in a sales environment
• Knowledge and Skills
• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation

go to method of application »

What will you do?

• The Motor Assessing Manager is responsible for leading and managing the vehicle assessing department, ensuring the accurate, efficient, and cost-effective assessment of motor claims.
• The role focuses on process optimisation, people leadership, quality control, and the effective delivery of service standards to internal and external stakeholders.
• The ideal candidate will have strong technical vehicle assessment expertise, operational leadership experience, and a continuous improvement mindset.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12 / Standard 10 / NQF Level 4
• Post-matric qualification in insurance, vehicle technology, or related field (advantageous)
• Abuntex Certification (essential)

Minimum Experience

• Minimum 5 years of experience in short-term insurance claims
• At least 3 years in a motor assessing management or leadership role.
• Solid understanding of claims procedures, vehicle assessment processes, and call centre operations.

Key Responsibilities

• Ensure technical accuracy and consistency in motor vehicle assessments and repair decisions.
• Optimise operational workflows, systems, and procedures within the assessing department.
• Continuously improve turnaround time, repair cost management, and service delivery standards
• Oversee average repair cost management and ensure alignment with business expectations.
• Drive service excellence for clients, brokers, panel beaters, and third parties
• Monitor quality, compliance, and adherence to internal business rules and SLA requirements.
• Manage departmental reporting, analysis of trends, and performance metrics.
• Provide technical guidance and coaching to vehicle assessors and claims staff.
• Contribute to the development and implementation of strategic operational improvements.

Deliverables

Cost Management:

• Ensure accurate assessments and manage average repair costs in line with business targets.
• Identify and reduce claims leakage through proactive cost containment strategies.

Operational Efficiency:

• Oversee day-to-day workflow, resource allocation, and turnaround times.
• Redefine and implement processes to improve efficiency and productivity.

Service Quality:

• Maintain high service standards to clients, brokers, and external stakeholders.
• Handle escalations and ensure timely resolution of queries.

Team Leadership:

• Lead and develop a team of motor assessors, fostering high performance and accountability.
• Provide ongoing technical guidance, training, and performance feedback.

Reporting and Compliance:

• Produce reports on departmental performance, turnaround time, repair costs, and trends.
• Ensure quality assurance, compliance with company procedures, and alignment with internal benchmarks.

Key Competencies 

• Technical Expertise: Deep knowledge of motor vehicle assessments, Abuntex, repair principles, and claims operations.
• Leadership and Team Management: Ability to lead a technical team, set goals, monitor performance, and develop skills.
• Analytical and Problem Solving: Strong ability to analyse data, identify inefficiencies, and implement practical solutions.
• Service Orientation: Professional approach to internal and external client service with a focus on responsiveness and resolution.
• Organisational Execution: Excellent planning, prioritisation, and multitasking ability in a high-volume operational environment.