Active Jobs at adidas Group

Purpose & Overall Relevance for the Organisation:

• Drive districts’ profitability by meeting or exceeding district sales and profit targets and coach store managers on driving commercial success and customer service excellence.

Key Responsibilities:

• Take full ownership of the district and its commercial success.
• Coach store managers to increase their stores’ sales, productivity and profitability.
• Drive service and selling culture in the district.
• Spend focused time on the sales floor during store visits to determine service improvement opportunities and to coach the Store Managers.
• Facilitate the effective and timely delivery and execution of Foundational and Seasonal Brand and product training materials in the stores.
• Plan and prioritize structured store visits to maximize the district’s performance.
• Dedicate a minimum of 4 days per week to completing store visits and ensure all stores in the district are visited at least once per month (exceptions must be approved by the Market Retail Director)
• Ensure compliance with established policies, procedures, initiatives and directives.
• Assess and make recommendations to improve the commercial viability and availability of products for the district’s stores.
• Manage loss prevention as well as health and safety risks.
• Lead recruitment, on-boarding, training and development efforts in the district
• Own succession planning for the district.
• Ensure compliance to established HR policies and procedures.
• Coach, motivate and inspire Store Managers to accomplish store goals and maximize their individual performance, both face-to-face and remotely
• Share best practices to drive overall Market and Global retail performance.
• Analyse relevant data to probe and challenge the status quo with both retail back-office partners and stores.
• Ensure the legal and financial integrity of the district.
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Ensure proper in-store brand execution according to established standards and directives in all stores within the district
• Ensure proper in-store Brand execution according to established standards and directives in all stores.
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures in all stores
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in all stores.
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures in all stores.
• Lead and implement all applicable loss prevention policies and procedures in all stores including health and safety risks.
• Create a high-performance culture by setting clear expectations, analysing performance, and giving appropriate and prompt feedback, including actively managing poor performance in all stores.
• Seek coaching and learning opportunities to continually improve your performance

Key Relationships:

• Retail Back Office Partners
• Customers
• Peers and supervisors
• Vendors and support functions

Knowledge, Skills and Abilities:

• Broad and deep knowledge of retail operations and finance
• Systems and computer literate
• Financial Acumen

People Management

Requisite Education and Experience / Minimum Qualification:

• Relevant Tertiary qualification in Retail Management and or sales
• 5+ years management experience in a sports/fashion customer- and commercial-focused retail environment
• 10 Years retail management experience in operations at a fashion/sports retail organisation

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KEY RESPONSIBILITIES:  

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate 
• 0 - 1 years of retail experience