Fresh Jobs at Beekman Group

Key Performance Areas:

• To manage & actively run all aspects of the technical, mechanical & grounds maintenance of a large and expanding resort. The ability to plan & execute maintenance programs & projects. The ability to implement & maintain preventative Maintenance programs. Management of Departmental expenditure, budgets, stock and tools. The successful candidate must be prepared to work a 6-day week, shifts, public holidays weekends and overtime. Will be required to manage staff and to liaise with Service providers to achieve desired standards and service levels.

Key Competencies & Personal Attributes:

• Minimum of 5 years’ experience in a similar position in a large operation within the Hospitality Industry
• Sound knowledge of mechanical, plumbing, electrical, building, carpentry, aircon, heat pumps, water reticulation/sewerage plants, swimming pool and general maintenance
• Be able to control stores.
• Supervise staff and assist in resort activities.
• Un-endorsed code B drivers’ licence and valid matric (Code 14 would be advantageous)
• Computer literate
• Dynamic
• Performance driven
• Excellent interpersonal skills
• Excellent communication skills
• Hands on
• Ability to work under pressure
• Be of Sober Habits
• Accommodation is provided

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Key Performance Areas:

• Ensuring that guests receive the best possible reception and assistance both on arrival, during their stay & upon departure. Ensuring that all Front Office procedures are followed & systems maintained and managed in accordance with set standards policies & procedures.
• Duties range from telephone, office administration, reservations, guest related queries, stock/asset control, data capturing and handling of money. Assisting guests with queries and complaints, ensuring that same are resolved to their full satisfaction. Facilitating excellent communication with guests, other departments as well as colleagues. General problem-solving tasks.       

Key Competencies & Personal Attributes:

• Matric
• 2 years’ experience in a similar position
• Computer literacy skills including Excel & Word
• Working experience of Property Management systems
• Excellent guest relation skills and the ability to resolve complaints & problems
• Valid code B driver’s license and own transport will be an advantage
• Ability to work under pressure
• Good interpersonal & communication skills
• Patience
• Prepared to work on weekends, public holidays, late evenings and call outs
• No accommodation provided

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• We are looking for self-driven, sales-orientated Reservations Consultant to assist our Members with their booking needs. You will provide various planning and booking services, including answering customers’ queries, making travel suggestions. Handling queries via phone, email, social media and/or face-to-face consultation as well as attending to assigned outbound call programmes.
• To be successful as a Reservations Consultant, you must be able to work with minimal supervision and have excellent customer service skills. An individual that is self-motivated to achieve sales targets.
• The primary focus of the role is to make various types of reservations. This is accomplished by handling queries via phone, written or face to face meetings as well as attending to assigned outbound call programmes which will ensure the achievement of multiple individual, team and departmental goals across a multitude of product lines.

Key Performance Competencies & Personal Attributes

• Commit to The Beekman Way (an internal Group programme to work together cohesively and towards a common goal, focusing on the customer by going out of one’s way to meet customer needs).
• Attend to client queries & reservations in accordance within SLA metrics, including but not limited to:
• Query turnaround time
• Customer service survey
• Production
• Achieve targets as provided by department
• Perform additional duties as assigned, including but not limited to general client queries.
• Matric with 2 years relevant Call Centre experience
• Experience working in sales or customer service, preferably in the hospitality or travel industry
• Excellent written and verbal communication skills in English
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Ability to work under pressure