Business Insurance Assessing Manager at MiWay Insurance Limited

What will you do?

• The Motor Assessing Manager is responsible for leading and managing the vehicle assessing department, ensuring the accurate, efficient, and cost-effective assessment of motor claims.
• The role focuses on process optimisation, people leadership, quality control, and the effective delivery of service standards to internal and external stakeholders.
• The ideal candidate will have strong technical vehicle assessment expertise, operational leadership experience, and a continuous improvement mindset.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12 / Standard 10 / NQF Level 4
• Post-matric qualification in insurance, vehicle technology, or related field (advantageous)
• Abuntex Certification (essential)

Minimum Experience

• Minimum 5 years of experience in short-term insurance claims
• At least 3 years in a motor assessing management or leadership role.
• Solid understanding of claims procedures, vehicle assessment processes, and call centre operations.

Key Responsibilities

• Ensure technical accuracy and consistency in motor vehicle assessments and repair decisions.
• Optimise operational workflows, systems, and procedures within the assessing department.
• Continuously improve turnaround time, repair cost management, and service delivery standards
• Oversee average repair cost management and ensure alignment with business expectations.
• Drive service excellence for clients, brokers, panel beaters, and third parties
• Monitor quality, compliance, and adherence to internal business rules and SLA requirements.
• Manage departmental reporting, analysis of trends, and performance metrics.
• Provide technical guidance and coaching to vehicle assessors and claims staff.
• Contribute to the development and implementation of strategic operational improvements.

Deliverables

Cost Management:

• Ensure accurate assessments and manage average repair costs in line with business targets.
• Identify and reduce claims leakage through proactive cost containment strategies.

Operational Efficiency:

• Oversee day-to-day workflow, resource allocation, and turnaround times.
• Redefine and implement processes to improve efficiency and productivity.

Service Quality:

• Maintain high service standards to clients, brokers, and external stakeholders.
• Handle escalations and ensure timely resolution of queries.

Team Leadership:

• Lead and develop a team of motor assessors, fostering high performance and accountability.
• Provide ongoing technical guidance, training, and performance feedback.

Reporting and Compliance:

• Produce reports on departmental performance, turnaround time, repair costs, and trends.
• Ensure quality assurance, compliance with company procedures, and alignment with internal benchmarks.

Key Competencies 

• Technical Expertise: Deep knowledge of motor vehicle assessments, Abuntex, repair principles, and claims operations.
• Leadership and Team Management: Ability to lead a technical team, set goals, monitor performance, and develop skills.
• Analytical and Problem Solving: Strong ability to analyse data, identify inefficiencies, and implement practical solutions.
• Service Orientation: Professional approach to internal and external client service with a focus on responsiveness and resolution.
• Organisational Execution: Excellent planning, prioritisation, and multitasking ability in a high-volume operational environment.